Assistant Registrar, Service Point

1 month ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Position Summary:
Reporting to the Registrar and Executive Director, Enrolment Services, and having accountability for the delivery of excellent services to students, the Assistant Registrar has a key leadership role in McGill excelling as a student-centred university. The Assistant Registrar, Service Point, assists the Registrar and Executive Director in developing, overseeing, and evaluating the provision of excellent, timely and accessible services to students and the McGill community. The incumbent collaborates with units in Enrolment Services, as well as across the University, including the Office of the Deputy Provost Student Life and Learning, other units in Student Life and Learning, Student Accounts, Graduate Studies, and Faculty Advising offices in each of the Faculties of Arts and Science, to provide excellent front-line services to students, and in support of the academic mission of the University. The role leads, advises and maintains service-delivery excellence in areas of admissions, registration, records, and student accounts for both Undergraduate and Graduate Students at McGill University. It also supports the University’s mission by providing excellent service to students, to prospective students and to their families, and alumni.

Primary Responsibilities:

- Collaborates with the Executive Director to develop long-term strategic plans for service delivery within a resource tight environment
- Forges strategic alliances with the Partner Units as well as with various Faculties and departments at McGill, to adjust procedures and/or policies.
- Performs internal quality assessment and monitoring in collaboration with the Manager of Service Improvement to ensure processes are meeting students’ needs, those of their families, and those of the public.
- In collaboration with relevant Partner Units, assists in ensuring compliance with institutional, provincial, and federal legislation and guidelines as they relate to admissions, records, registration, and student accounts.
- Ensures policies and practices across all areas of Service Point service are reviewed continuously based on a philosophy of best practice, and are aligned with McGill policies and regulations, as well as compliant with government legislation and requirements.
- Accountable for monitoring and ensuring the provision of excellent service to all students.
- Monitors the data in the Student Information System to ensure accuracy, data integrity, and security. In collaboration with Partner Units*, ensures that the system and data meet McGill and legislative audit requirements.
- Identifies appropriate internal controls for Service Point.
- Provides a positive leadership model to staff. Is a mentor and shares knowledge and expertise and creates a safe and productive working and learning environment.
- Commits to the provision of outstanding services and contribution to the Service Point team in ways which are consistent with the values and aspirations of McGill’s Student Life and Learning.

Other Qualifying Skills and/or Abilities:
Leadership and managerial experience in an educational setting or comparable industry. Demonstrated success at delivering excellent services to students or similar client groups. Experience in advising and knowledge of Student Development theory. Comprehensive knowledge of the University’s policies, procedures, educational programs, and services. Knowledge of emerging trends in Strategic Enrolment Management theory and practices. Embraces change and has demonstrated successful experience leading change in a complex, people-oriented and fast-paced environment. A positive, collaborative, and supportive leader, able to organize, motivate, mentor colleagues to create a positive learning environment. A clear and compelling communicator with proven negotiation skills. Excellent, demonstrated presentation skills. Demonstrated experience with creative thinking; accounting for "big picture" implications; responding in a timely fashion; resolving issues proactively; negotiating and facilitating effectively; decisive. Discretion and confidentiality in dealing with highly sensitive information and data. Advanced budget and financial experience are required.

Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing
_. _Knowledge of additional languages an asset.
- _Enrolment Services currently proposes hybrid remote working possibilities._
- Minimum Education and Experience:

- Bachelor's Degree 5 Years Related Experience with Bachelor’s Degree / Master's Degree 2 Years Related Experience with Master’s Degree
Annual Salary:

(MPEX Grade 07) $82,150.00 - $102,690.00 - $123,230.00
- Hours per Week:

- 33.75 (Full time)
Supervisor:

University Registrar & Executive Director of Enrolment Services
Position End Date (If applicable):

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