Manager; Above The Wing
3 weeks ago
**JOB SUMMARY:
The **Manager; Above the Wing (ATW)** is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-0), safety, security, customer service delivery and other key performance indicators. You will serve as an operational liaison between Maintair and all contracted business partners. In this leadership role, you will also monitor for at-risk behaviors through daily observations and provide coaching, training, and corrective action as needed. In addition, you participate in applicable station safety and management meetings.
He/She ensures adherence to the station divisional Performance and Training standards as dictated by our partners and internal management group. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. It is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a leader through change.
**DUTIES AND RESPONSIBILITIES**:
- Organizational leadership and strategy development
- Demonstrates expertise in airline operations and strong customer service skills
- Previous leadership experience
- Working knowledge of air carrier policies and procedures
- Must have the flexibility to manage an operation that has varying shifts, extended hours, and "on call" requirements for urgent or emergency situations
- Strong written and verbal communication, including platform/presentation skills
- Ability to coach and deliver feedback for developmental purposes
- Must be approachable and have interpersonal skills that foster trust and respect
- Experience managing conflict and resolving problems effectively
- Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports
- Must be able to balance multiple priorities within established time constraints
- Report to Owner/Operator’s on an as needed (daily) basis
- Ensure company budgets and finance related targets are met
- Represent client carriers at (daily) meetings, events and at their direction
- Liaise with airport authorities and other carriers for operational efficiency
- Evaluate individual and organizational development needs
- Ensure annual/recurrent training standards are met
- Track staffing levels and liaise with management on hiring needs
- Assist and understand ATW needs during urgent and/or IROP situations
- Remain current in carrier systems & policies
**QUALIFICATIONS AND REQUIREMENTS**:
- University Degree or College Diploma in People Management, Coaching, Guest Services/Tourism and/or Training.
- Five to Seven year’s experience working with a team environment in aviation, at a Management or Supervisory Level.
- Two year’s experience in team planning, coordination and training.
- Solid understanding of Google for Business, Microsoft O/S, Office Products and air carrier systems including Sabre, GoNow, Amelia and more.
- Must be able to obtain an Airport Restricted Area Pass (RAIC).
- Must have valid driver’s license with clean abstract.
- Must be able to travel within the Maintair network of airports, and other destinations as required.
- Ability to speak, write and understand the English language.
- Must have excellent team player competencies.
- Must be able to work with mínimal supervision, in a team environment.
- Must be willing to adapt to the changing nature of aviation.
**ADDITIONAL INFORMATION**:
- Access to staff travel benefits (if available).
- Access to Company benefit program.
- Access to Group Savings Plan.
- Paid Parking.
- Flexible work location program (75% office, 25% home).
- Business Casual Dress Code.
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