Customer Service Specialist

2 months ago

Montréal, Canada NOLK Full time

Nolk is looking for an agile and efficient Customer Service Specialist (bilingual) to join its growing team. Someone who will be able to improve the customer's experience and satisfaction, as well as the productivity and efficiency of the customer service department.

**Responsibilities**:

- Assist customers during purchases
- Assist customers post-purchase
- Develop the B2C customer service structure
- Maintain a good relationship with the customers
- Launch new initiatives to improve the customer experience throughout the journey
- Collect customer feedback and provide input to the team to help improve the product/experience

**Requirements**:

- Bilingualism (French-English) both written and spoken
- Years of experience related to the job: 2 years or more
- Level of study: College diploma (DEC)
- Attentive to detail, rigorous, orderly, and autonomous.
- E-commerce experience (Shopify, Zendesk)
- Takes initiative and has a passion for helping people
- Ability to prioritize and work under pressure
- Employment status: full-time (only) and permanent

**Why work at Nolk?**

Join Nolk for a rewarding career at the intersection of sustainability, modern product innovation, and a commitment to positive impact. As a BCorp certified company, we pride ourselves on our dedication to environmental and social responsibility, creating a workplace where your contributions matter. Experience the excitement of shaping the future of e-commerce and be part of a company recognized among Canada's top 100 startups employers. At Nolk, we're not just building a brand; we're building a sustainable legacy.

**_ Statement on Diversity, Equity, and Inclusion_**

At Nolk, we are committed to creating a diverse, equitable, and inclusive work environment where all employees feel valued, respected, and supported. We seek to hire competent and dedicated individuals who are passionate about our company's mission, regardless of race, gender, sexual orientation, or other protected identity classes. We believe that diversity within our workforce helps us better understand and respond to the needs of our customers and communities, and we promote a community of individuals who acknowledge and respect this standard.

//

Nolk est à la recherche d’un ou d’une Spécialiste de l’excellence client (bilingue) agile et efficace pour se joindre à son équipe grandissante. Quelqu’un qui saura améliorer l’expérience et la satisfaction de sa clientèle ainsi que la productivité et l’efficacité de département d’expérience client.

**Responsabilités**:

- Prendre en charge le service client (Téléphone, Courriels, Chat)
- Assister les clients lors des achats
- Assister les clients post-achat
- Développer et maintenir une bonne relation avec les clients
- Lancer de nouvelles initiatives pour améliorer le processus complet de l'expérience client
- Recueillir les commentaires des clients et fournir des contributions à l'équipe afin d’améliorer les produits et l'expérience client.

**Exigences**:

- Bilinguisme (français-anglais) tant à l’écrit qu’à l’oral
- Années d’expérience reliées à l’emploi : 2 ans et plus
- Niveau d’étude : Diplôme d’étude collégiale (DEC)
- Attentionnés aux détails, rigoureux, ordonné et autonome.
- Initiative et passion à aider les gens
- Expérience en e-commerce (Shopify, Zendesk)
- Capacité à prioriser et travailler sous pression
- Statut de l’emploi : temps plein (seulement) et permanent

**Pourquoi travailler chez Nolk ?**

Rejoignez Nolk pour une carrière enrichissante à la croisée de la durabilité, de l'innovation de produits modernes et d'un engagement en faveur d'un impact positif. En tant qu'entreprise certifiée BCorp, nous sommes fiers de notre dévouement envers la responsabilité environnementale et sociale, créant un lieu de travail où vos contributions ont de l'importance. Vivez l'excitation de façonner l'avenir du e-commerce et faites partie d'une entreprise reconnue parmi les 100 meilleures employeurs start-ups du Canada. Chez Nolk, nous ne construisons pas seulement une marque ; nous construisons un héritage durable.

**_ Énoncé sur la diversité, l’équité et l’inclusion_**

Chez Nolk, nous nous engageons à créer un milieu de travail diversifié, équitable et inclusif où tous les employés se sentent valorisés, respectés et soutenus. Nous cherchons à embaucher des personnes compétentes et engagées qui sont passionnées par la mission de notre entreprise, indépendamment de la race, du genre, de la sexualité ou d’autres classes d’identité protégées. Nous croyons que la diversité au sein de notre effectif nous aide à mieux comprendre et à répondre aux besoins de nos clients et de nos collectivités, et nous favorisons une communauté de personnes qui reconnaissent et respectent cette norme.

CBRHxF3YMd

  • Customer Service Specialist

    3 weeks ago

    montréal, Canada Beiersdorf Full time

    Our Supply Chain colleague got a promotion and we are looking for her replacement. We are seeking an: CUSTOMER SERVICE & ORDER MANAGEMENT SPECIALIST ARE YOU READY TO MAKE A DIFFERENCE? This role is responsible for managing the day to day flow of Canadian customer orders processed and serves as the

  • Customer Service Specialist

    1 day ago

    Montréal, Canada Tempo Software Inc. Full time

    At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus...

  • Customer Service Specialist

    2 days ago

    Montréal, Canada SITA Switzerland Sarl Full time

    Overview: As a **Customer Service Specialist**, you will be responsible for managing SITA FOR AIRCRAFT customers’ satisfaction. You will be in charge of performing the customer service and relationship management activities for SITA FOR AIRCRAFT products and services in the Americas region (addressing airlines, Air Navigation Service Providers, OEM and...

  • Customer Service Specialist

    2 months ago

    Montréal, Canada Jack Victor Ltd Full time

    CUSTOMER SERVICE SPECIALIST Location: Montreal Jack Victor Limited is a leading North American menswear company specialized in the design, manufacture and distribution of premium quality men’s tailored clothing, outerwear, casual trousers and sportswear. Our products are available at over 400 multi-brand retailers including most better North American...

  • Wholesale Customer Service Specialist

    2 weeks ago

    Montréal, Canada DISTAULO Fruits & Vegetables Full time

    **Wholesale Customer Service Specialist** **Salary: $50,000 to $55,000 per year + Benefits** **Responsibilities**: Your role will be to offer support within the customer service department and help the Sales Department and our Customers by acting on a variety of requests including, but not limited to: **Order Entry** - Printing, entering, and confirming...

  • Customer Service Specialist

    1 week ago

    Montréal, Canada Cadel Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Cadel, Traction, Truck Pro and TW. Servicing the fuel injection specialty shops, off highway heavy duty equipment, transport, construction, mining, forestry and farming...

  • Customer Service Specialist

    2 weeks ago

    Montréal, Canada Le Marché du Store Full time

    Blinds To Go/le Marché du Store is the leading destination for window treatments with showrooms in Quebec, Ontario and the US. We are currently looking for Customer Service Specialists who are ready to take on new challenges in our Call Centre, located in Rosemont. **Are you looking for** - a great atmosphere with a team invested in your success? - a...

  • Customer Service Specialist

    2 weeks ago

    Montréal, Canada Le Marché du Store Full time

    Blinds To Go/le Marché du Store is the leading destination for window treatments with showrooms in Quebec, Ontario and the US. We are currently looking for Customer Service Specialists who are ready to take on new challenges in our Call Centre, located in Rosemont. **Are you looking for** - a great atmosphere with a team invested in your success? - a...

  • Customer Service Specialist

    6 days ago

    Montréal, Canada Yokohama TWS - North America Full time

    About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our...

  • Client Representative, Customer Solutions Bell

    1 week ago

    Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Service Specialist

    3 weeks ago

    Montréal, Canada Beiersdorf Full time

    Our Supply Chain colleague got a promotion and we are looking for her replacement. We are seeking an:CUSTOMER SERVICE & ORDER MANAGEMENT SPECIALISTARE YOU READY TO MAKE A DIFFERENCE?This role is responsible for managing the day to day flow of Canadian customer orders processed and serves as the main contact point between Sales, Supply Chain & our Customers....

  • Customer Service Specialist

    2 weeks ago

    montréal, Canada Beiersdorf Full time

    Our Supply Chain colleague got a promotion and we are looking for her replacement. We are seeking an:CUSTOMER SERVICE & ORDER MANAGEMENT SPECIALISTARE YOU READY TO MAKE A DIFFERENCE?This role is responsible for managing the day to day flow of Canadian customer orders processed and serves as the main contact point between Sales, Supply Chain & our Customers....

  • Customer Service Specialist

    2 days ago

    montréal, Canada Beiersdorf Full time

    Our Supply Chain colleague got a promotion and we are looking for her replacement. We are seeking an:CUSTOMER SERVICE & ORDER MANAGEMENT SPECIALISTARE YOU READY TO MAKE A DIFFERENCE?This role is responsible for managing the day to day flow of Canadian customer orders processed and serves as the main contact point between Sales, Supply Chain & our Customers....

  • Customer Care Specialist

    2 months ago

    Montréal, Canada COBENCO CONSTRUCTION INC Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Customer Care Specialist

    4 days ago

    Montréal, Canada COBENCO CONSTRUCTION INC Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Bilingual Customer Service Specialist

    3 days ago

    Montréal, Canada YouSet Full time

    **Bilingual Customer Service Specialist (French/English)** Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company? **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved...

  • Medical Customer Service Specialist

    5 days ago

    Montréal, Canada Steinberg Urology Full time

    **Are you interested in being part of a cutting-edge Urology & Sexual Health practice? Do you have a friendly personality and excellent communication skills? If you thrive on helping others and providing compassionate and expert care, then your dream career may be just a click away with Steinberg Urology!** At Steinberg Urology, we are the leading private...

  • Customer Feedback Specialist

    2 days ago

    Montréal, Canada Nestle Full time

    **Position Snapshot** **Business area: Nespresso Canada** **Job title: Customer Feedback Specialist** **Location: Montreal, QC; Hybrid** **Benefits** - Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment - Company matched pension plan - Three weeks of Vacation and six personal days...

  • Customs Release Specialist

    2 months ago

    Montréal, Canada Axxess International Inc Full time

    Axxess is a family owned and operated customs broker and international freight forwarder serving import and export companies since 1998. Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges! At Axxess, we are committed to supporting our...

  • Specialist, Customer Support

    2 days ago

    Montréal, Canada Equisoft Full time

    **Specialist, Customer Support** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Reporting to the Director, Customer Experience, the Customer Support Specialist's mandate is to act as a resource person for complex customer issues. He or she ensures the continuous...