Bilingual Housing Administrator

3 weeks ago

Ottawa, Canada Ottawa Community Housing Full time

**Who **we are**:
Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the National Capital Region’s Top Employers for six years in a row due to its innovative and proactive programs on diversity, equity, and inclusion, employee health & wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**

**What we offer**:
As an employee of the OCHC you will receive a competitive compensation package that will include Competitive Salary, Flexible Work Options, Pension Plan, Comprehensive Health, Mental Health, Dental Plan and many other Customizable Benefits for you and your family

**What we **seek**:
OCHC is looking for a detail-oriented Housing Administrator to provide a positive experience for our tenants including office reception services, rent reviews, transfer requests, and tenant debt matters. Reporting to the Manager, Tenancy Administration in addition to these duties, the Housing Administrator will also update and maintain all records for assigned OCH C properties.

**Housin**g Administrator with OCHC**:
Making sure our tenants are living in a safe environment is one of the main priorities of our organization. As the Housing Administrator, you will be a crucial part of our team by creating such an environment for our tenants through ensuring their requests and rent payments are processed properly. You will be the key t o providing valuable solutions to our tenants’ concerns.

As a Housing Administrator, some of the things you do will include:

- Be the first point of contact at the OCH Office for tenant services
- Respond, de-escalate, and resolve concerns from tenants and the public in person, over the phone, and in writing
- Process rent payments
- Determine Rent Geared to Income (RGI) eligibility
- Calculate, intake, process, and digitize tenant documents regarding RGI rents
- Lead the annual income review process
- Complete documentation regarding new tenancies, rent increases, and more
- Update electronic files on record
- Inform tenants on transfer request matters
- Update intercom and fire safety lists for identified buildings
- Escalate appropriate situations to the correct team and level of supervision
- Represent OCHC in a professional manner

**As a Housing Administrator** **, you can** **look forward to**:

- Opportunities for growth and career advancement
- Using creative and problem-solving skills to help our tenants and the organization
- A learning environment to help you expand and enhance both your technical and soft skills

**What you bring**:
**Education & Experience**:

- Completion of Grade 12
- Minimum of three (3) years experience working with the public providing customer service, preferably in a residential rental housing context, or working with vulnerable populations.
- Experience working with diverse populations with different cultural backgrounds and needs

**Skills and abilities**:

- Reliability and dependability are key for this role
- Ability to overcome challenges in communication, including language or comprehension barriers
- Excellent organizational skills
- Knowledge of Excel, PowerPoint, Word, Outlook, and other standard corporate software
- Mathematical skills to calculate RGI rents and monthly reports
- Outstanding interpersonal and communication skills
- Work in a confidential manner and demonstrate diplomacy when dealing with sensitive issues
- Ability to meet deadlines and work under pressure in a fast-paced environment
- Ability to adapt and embrace change
- Ability to exercise good judgment and work without close supervision
- Completion of training related to rent-geared-to-income administration is preferred
- Oral fluency, reading, and writing abilities in both English and French is required
- Ability to speak additional languages commonly used by OCHC tenants is an asset
- Ability to learn, comprehend, and acquire new skills in a timely manner

**Other requirements**:

- Satisfactory Criminal Records Check

**Work conditions**:
This is an on-site, full-time position. ( 35 hours per week )

OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.
- Location:
**Ottawa**
- Salary Range:
**$33.21 - $38.29**
- Pay Type:
**Hourly**
- Department:
**Tenancy Administration**
-

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