Student & Volunteer Lead - Organizational & Human
6 months ago
New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams in their communities.
**Responsibilities Include** (but are not limited to):
- Serves as a first point of contact for student & volunteer inquiries from individuals, educational institutions, and programs or service areas.
- Maintains strong relationships with programs and services throughout the organization, keeping up to date with changes in the needs of each area. - Conducts regular check-ins with service area contacts to ensure optimal delivery of services.
- Collaborates with post-secondary institutions and the recruitment team on the recruitment of student placements and volunteers.
- Develops innovative practices to continually improve the efficiencies of service area placements.
- Conducts assessments on the fit between student / volunteer placements and service areas.
- Gathers feedback from service areas, documents performance management issues, and collaborates with post-secondary institutions on the management of on-going performance concerns.
- Demonstrates recognition of the value of the team, inspires, and engages with students and volunteers.
- Acts as systems administrator for the Volunteer Management system, serving as a primary point of contact for users, administrators, and vendors.
- Manages data entered in the Volunteer Management system.
- Minimum of two (2) years of experience within the area of Human Resources, Recruitment, or Volunteer Management.
- Post-secondary education (degree or diploma) in Organizational Development, Human Resource Management, Social Sciences (or a related field) from a recognized post-secondary institution. A combination of education and experience may be considered.
- Volunteer Management or Adult Education certification is considered an asset.
- A demonstrated awareness and appreciation of diverse cultures and traditions
- Excellent customer service abilities; sensitivity to customer issues and understanding the importance of diplomacy and confidentiality.
- Proven ability to foster and maintain effective working relationships with internal and external contacts.
- Clear and concise verbal and written communication skills.
- Intermediate proficiency in Microsoft Office suite, including Outlook, Excel, Word, PowerPoint, SharePoint).
- Fluency in American Sign Language is considered an asset.
- A full Driver's License with access to a vehicle is considered an asset
The salary range for this full-time, 70-hour biweekly position is $23.63 to $30.71 per hour, dependent upon education and/or experience. A full benefits package (which includes Health and Dental Benefits, Long Term Disability Benefits, and Pension Plan) is provided to regular full-time staff.
- We thank all applicants for their interest; however only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries._
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