Branch Manager

6 months ago

Edmonton, Canada Stahl Peterbilt Full time

Stahl Peterbilt believes our employees are the key to our achievements and we strive to celebrate theirs as well. Our commitment to employee satisfaction and success starts at the top, providing training and opportunities for employees to grow their skillsets, and in turn, their careers. We pride ourselves in being a family-owned company with a friendly, professional, and collaborative environment that is the backbone of our company culture.

When you work for Stahl Peterbilt, you can not only expect to work in state-of-the-art, clean, safe and industry-leading facilities, but for an award-winning company. Stahl Peterbilt has been named “North American Heavy-Duty Dealer of the Year” twice in conjunction with receiving Peterbilt’s “Best in Class Award” 14 out of 15 years. Our three Service locations have been awarded and recognized as Peterbilt Platinum Service Centres due to our dedication and commitment to customer uptime.

Stahl Peterbilt was established in 2003 and is honoured to sell and support the Peterbilt brand. Proudly serving Northern Alberta with branches in Edmonton, Grande Prairie and Fort McMurray, Stahl Peterbilt is a Western Canada leader in heavy duty and medium duty truck sales, service, and parts. Our mission is to consistently provide the highest level of customer service in all areas of our business.

To learn more about our company, visit us on Instagram, Facebook, Twitter and LinkedIn.
- _

Stahl Peterbilt is searching for an exceptional Branch Manager to lead our Parts and Service dealership located in Fort McMurray. Stahl Peterbilt is built on the foundation of delivering outstanding customer service, and you will play a pivotal role in maintaining and enhancing this key focus of our business. As the Branch Manager of Fort McMurray, you will be at the forefront of our dealership’s success, overseeing day-to-day operations and driving growth. You’ll lead a team of parts and service technicians, administrative personnel, and work in close conjunction with the Parts and Service Operations team to build and maintain relationships with employees and customers.
- **Job Description and Responsibilities**:_
Duties and responsibilities of the position include, but are not limited to:

- **Branch Management**
- Oversee branch-wide operations to ensure seamless and effective functioning.
- Manage and enhance the customer experience by promptly addressing all grievances, concerns, and inquiries.
- Maintain “Best In Class” facilities by coordinating with service providers for repairs and upkeep.
- Be accountable for recruitment across the branch, utilizing proficient recruitment and selection techniques to uphold a highly skilled and cohesive team across all departments.
- Monitor and assess expenditures, encompassing overhead costs, employee salaries, and payable invoices.
- Manage and oversee multiple personnel shift patterns
- **Parts & Service Operations**
- Lead a high-quality team of Parts and Service professionals by fostering a positive work environment that encourages teamwork, motivation and professional development.
- Maintain high levels of customer satisfaction by ensuring exceptional service labour quality, adequate stock levels, and a high level of customer service.
- Oversee Work-In-Process work with Service Foreman and Parts Leadhand to maintain excellent results in efficiency, productivity, estimates, and timely billing.
- **Business Development**
- Collaborate with other branches and departments to foster relationships with existing Stahl Peterbilt customers, seize opportunities to grow our customer base, exchange best practices, and effectively address any concerns.
- **Employment Qualifications**:_
- Proven experience in sales, customer relationship management, or customer-facing roles.
- Leadership experience in team development, fostering positive culture, and conflict resolution.
- Knowledge of financial management principles and experience with budgeting and financial analysis is considered a strong asset.
- Passing a pre-employment medical and criminal record check is required prior to hiring.
- **What We Offer**:_
- _**Relocation Assistance**_
- State-of-the-art facilities, including access to “Best In Class" tooling, and technological resources.
- Friendly and safe work environment with high level of job satisfaction.
- Competitive compensation packages.
- Skill development opportunities for training, including regular manufacturer training.
- Reimbursement for relevant continuing education opportunities.
- Relocation assistance offered.
- Extensive benefits package including medical and dental.
- RRSP matching after one year of employment.
- Employee appreciation events including summer BBQs and ice cream days.
- Employee draws for Edmonton Oilers, Edmonton Elks, and Rogers Place events.
- Staff pricing on retail purchases in Parts Department.
- **How to Apply**:_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insu

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