Operations Manager

6 days ago

Barrie, Canada Ministry of Health Full time

The Georgian Central Ambulance Communications Centre (CACC) invites highly motivated individuals with leadership capacity to express their interest for the role of Operations Manager

**About us**:
The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: The Ontario Public Service (OPS) is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the **OPS Anti-Racism Policy**, the **OPS Diversity and Inclusion Blueprint**, and the **Multi-Year Accessibility Plan** to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

**What can I expect to do in this role?**: Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement of its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by....
- Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services.
- Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service.
- Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.
- Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
- Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.

**How do I qualify?**:
**Mandatory**:

- You have a Valid Ontario Class G driver's license.
- You can possess a valid Criminal Record Check before starting in the role.

**Leadership Skills**:

- You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
- You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
- You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.

**Technical Skills**:

- You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
- You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
- You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
- You have knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.

**Communication and Stakeholder Management Skills**:

- You can establish and maintain strong working relationships with key partners and stakeholders.
- You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
- You possess strong written communication skills to prepare briefings and reports for management and stakeholders.

**Analytical and Issues Management Skills**:

- You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
- You can investiga

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