![The Brick](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
7 days ago
Is this job for you?:
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
WELCOME HOME
Responsibilities:
- Review daily reporting and communicate to stores
- Communicate with stores not performing to minimum standards to drive consistency and performance
- Support operational improvements in store through training and leadership
- Support stores or bookkeepers with any balancing issues, or expense statement issues as required
- Support stores with any procedural questions as they arise
- Support the Franchise Regional managers by providing answers to Operational or Merchandising questions
- Unlink Franchise IST from incoming POs as required
- Action Franchise IST report weekly to ensure stock ordered hasn't been unfilled by corporate stores
- Pull Whirlpool invoices from True Commerce weekly and post to stores in ARUTI
- Review Franchise zero cost report monthly and post as required in ARUTI
- Review MKS MCR report for MCR not properly keyed
- Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers
- Review TGW events from previous month and reclass to stores or other departments
- Review and post submitted furniture repairs, commission adjustments, corrections etc. to the folder on the franchise drive
- Post the Franchise purchases, returns, credits, repairs, and Whirlpool purchases by location to the YTD worksheet and distribute to the regional team for review.
- Responsible for operations roll outs and consistency amongst locations
- Work with Sales Audit and balancing to investigate discrepancies in stores with refunds or other questionable transactions as required
- Communicate all DSU nationally
- Partake and travel to assist in new store openings, store visits etc
- Attends Corporate Operations Conference calls weekly
- Complete all return/damage credits for each region
- Attend Each regional team conference call weekly
- Assists stores under achieving in Audit scores
Qualifications:
Education & Experience:
- Minimum high school diploma
- 23 years leadership experience
- Proven track record in operations and customer service
Knowledge & Skills:
- Full understanding of customer accounts and daily balancing
- High level of producing results through follow up and accountability
- The desire to promote an extreme level of excellence, pride, and store detail
- Desire to motivate and lead store owners and management teams
- Ability to develop staff through coaching, mentoring, and training
- Excellent time management skills and work ethic
- Capability to work under pressure and handle multiple tasks
- Proven ability to manage a wide variety of assignments at once and manage competing deadlines
- Clearly communicate the company policies, direction, and expectations
- Willingness to travel
Why The Brick?:
- Flexible "employerpaid" benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Access to free personal development training
- Employee discounts & Personal "Paid" days off
- Recognition, incentives, prizes and giveaways
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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