Property Manager-victoria, Bc

2 weeks ago

Victoria, Canada Parkbridge Lifestyle Communities Full time

**PROPERTY MANAGER, VICTORIA, BC**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

**What’s in it for you**:

- A career opportunity with a national company that is on the leading edge of the industry
- A chance to learn, and work in a unique and growing market, unlike any other
- Enjoy the pride of going to work each day in a beautiful community that you enhance daily

**What you will be doing**:
Our Property Managers are responsible for operations, staffing, budgeting, and planning at our resort and residential properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

The major areas of responsibilities will include customer service, creating and managing the annual operating and capital improvements budgets, personnel management, guest & resident relations, contractor relations and other related property management duties.

You will be responsible for the following properties:
Oceanside RV Resort and Hawthorne Village Community

**What you bring to the table**:
You have solid people management experience - preferably in hospitality management, but other customer-driven experience will be considered. Property management experience would also be considered. Ideally, you have experience dealing with seniors.

You have excellent interpersonal skills and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business and have success in creating and managing budgets.

You work well independently and thrive on change. You enjoy the challenge of problem-solving on the fly and love to be challenged.

**What you will be doing**:

- Customer Relations _
- Train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests, residents and employees
- Weekly “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, Marketing, IT, etc.).
- Personnel Management _
- Develop & maintain property staff
- oversight of 3-8 employees
- Build an effective team around the resort staff (R&M, Admin, etc.)
- Hire, train and supervise staff as required
- Lead staff to ensure company procedures are followed
- Manage labour costs on schedule
- Property Operations_
- Promote a business environment that is customer friendly
- Be a positive role model for staff
- Lead by example in a team-based work environment
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the property
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with business partners and local First Nations
- Financial_
- Assist in the preparation and monitoring of the annual property operations for Capex budget
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Implement and achieve annual business & financial plan for the properties.
- Health and Safety_
- Ensure all property activities are conducted in a safe and environmentally responsible manner
- Ensure that all site facilities are maintained in safe condition
- Immediately notify management when operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the property’s safety procedures and are proficient in the use of its safety equipment

**ABOUT PARKBRIDGE**:
***
Headquartered in Collingwood, Ontario, Parkbridge is Canada’s leading operator, developer, and owner of more than 60 residential land lease communities and 35 recreational RV resort communities across the country.

Parkbridge enriches the lives of Canadians by enabling families to buy a home, couples to downsize their home, and vacationers to enjoy time at recreational RV resorts. Parkbridge manages and continually invests in the properties it owns and operates, creating a relationship with our customers and vibrant communities with quality amenities.

Homeownership is out of reach for many Canadians. Parkbridge provides an affordable homeownership option through land lease, which allows people to purchase a home outright without buyi

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