Social Mission Operations Consultant

2 weeks ago

Toronto, Canada The Salvation Army Full time

**Ab**out The Salvation Army**

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**

The Salvation Army Canada and Bermuda has four core values:
**Hope**:We give hope through the power of the gospel of Jesus Christ.
**Service**:We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**:We responsibly manage the resources entrusted to us.

To learn more about the work of The Salvation Army (TSA), check us out at: The Salvation Army - About Us.

**About the Position**

Reporting to the Territorial Social Mission Director of Operations, the Social Mission Operations Consultant is responsible to provide internal consulting services and support to The Salvation Army. Working as part of a team of consultants with various specialties, the consultant will engage with stakeholders at various levels of the organization (local, divisional, territorial), supporting them in offering mission-drive and outcomes-focused programming.

**KEY RESPONSIBILITIES**:
**Professional Practice**:

- Plan, implement and evaluate projects directed at increasing the capacity of The Salvation Army to provide exemplary programming
- Provide internal consulting services to Ministry Units and Divisions in social service programs
- Resource other Territorial departments with information regarding social service programs
- Participate with the Communications Department in messaging for public relations and public affairs
- Provide expertise in the area of best practice, change management, toolkit development, and program development
- Monitor the changing response to social service programs areas at the national and provincial levels.
- Conduct research related to social service programs areas in order to inform the field of trends and new developments
- Support stakeholders in planning, operating, evaluating, and improving programs, developing processes and systems, securing adequate funding, complying with organizational and funder expectations
- Facilitate communities of practice amongst ministry units in the territory
- Support stakeholders in successfully completing The Salvation Army’s internal accreditation process
- Participate in the review and revision of The Salvation Army’s internal accreditation standards
- Participate in assigned boards, capital projects and other committees, as required
- Participate in planning and coordinating conferences, workshops and national events

**Documentation, Standards and Continuous Improvement**:

- Maintain current knowledge of best/promising practices and monitor changing response/new approaches to service provision
- Maintain current knowledge of new approaches related to social service programs
- Develop documents (e.g. tools, reports, reviews, standards, sample policies, guidelines, FAQs etc.) for Salvation Army programs and personnel on relevant issues
- Prepare and make presentations to internal and external groups
- Maintain membership on national committees relevant to housing and homelessness
- Network with organizations
- Maintain membership in relevant associations

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Graduate degree relevant to social services or other relevant combination of education and experience
- Minimum 5 years’ experience in social services
- Comprehensive knowledge of client centered interventions, practice methods and professional skills
- Knowledge of housing and homelessness issues
- General knowledge of social services administration and program development
- Knowledge of social service systems in more than one province
- Demonstrated skill in change management, communication, coaching and/or facilitation

**PREFERRED SKILLS/CAPABILITIES**:
**Competencies and Attributes**:

- Demonstrated ability to establish and maintain effective working relationships with all levels of staff, public and community agencies.
- Ability to prepare and present education material.
- Ability to deal with others effectively within a team setting and to use judgment and diplomacy.
- Demonstrated ability to plan, set, organize and accomplish objectives.
- Computer literacy with word processing, webinars, PowerPoint, publisher, spreadsheet and database skills.
- Physical ability to perform the duties of the position.
- A critical thinker with advanced capacity for analysis and synthesis
- Ability to work independently and as part of a team
- Strong communication skills
- Strong problem-solving skills
- Excellent time management skills
- Relationship management and influencing skills

**Compensation**

**Other Details**

**The Salvation Army will provide reasonable accommodation upon request. Pl

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