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Coordinator, Visitor Experience and Event Marketing
4 months ago
No other bank is doing what we do.
At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference
Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.
POSITION OVERVIEW
CHALLENGES TO BE MET- Oversee the coordination and delivery of a seamless visitor experience service offering as well as activities and event programming.- Demonstrate passion for guest experience by supporting day-to-day office operations and liaise with many different external and internal stakeholders and team members.- Ensure that documentation and procedures are maintained and improved to meet and sustain our established standards of service excellence and compliance with health and safety protocols.- Work cross-functionally to identify gaps in the day-to-day experience and define workspace priorities to manage internal requests for visitor and event space usage.- Identify opportunities to develop, implement, and scale tooling and resources to support the day-to-day operations activities.- Manage event requests and ensure they are assigned/followed up on according to the standards and deadlines established by the team.- Support the Marketing team with administrative tasks such as data entry, project coordination and various activities.- All other related tasks to ensure the delivery of our external communications activities and the smooth running of our day-to-day visitor operations.
What You'll Be Doing
- Visitor experience_- Welcome visitors to the office as the first point of contact.- Meet and greet employees and visitors in a professional and friendly manner.- Anticipate the needs of the office to help ensure a seamless positive experience.- Collaborate on the development and delivery of visitor experience service offering in Toronto office as well as activity and event programming.- Ensure that documentation and procedures are maintained and improved to meet and sustain our established standards of service excellence.
- Event Coordination_- Manage event requests and ensure they are assigned/followed up according to the standards and deadlines established by the Event Marketing team.- Support the Marketing team with administrative tasks such as data entry, projects coordination and various activities and projects.- Book and coordinate ad hoc meetings and activities for Toronto team members.- Develop creative initiatives to improve the employee experience of our team.- Plan and coordinate company meetings, fun office events and staff celebrations (Internal/External).- Track budget expenditures, maintain processes, and keep up-to-date budget forecasts.- Coordinate the management of expenses and efficiency of events and activities under your responsibility.
- Office Management (Client and Event space area)_- Be the first point of contact regarding the daily running of the client and event space in Toronto and liaise with key internal and external stakeholders (IT, Facility Management, etc.).- Monitor and ensure adequate levels of office supplies, and purchase gear for current and new employees.- Manage incoming and outgoing post, couriers, deliveries.- Calendar management for the meeting rooms requests in the client and event space and prioritize requests.- Work with Toronto office employees and team to ensure that all office spaces are well-maintained, including kitchen and meeting spaces.- Be the point of contact for any cleaning contracts/office maintenance/building insurance/security.- Manage security and employee access to the building and office according to BDC protocols.
WHAT WE ARE LOOKING FOR- Exceptional interpersonal and customer-service focus. A passion for people and for making a difference in the life of others.- A keen interest in the entrepreneurship ecosystem: you know what we do, and you are excited about it.- Extremely organized, responsible, and reliable.- Excellent time management skills.- Stro
