Mountain Operations Supervisor, Mountain Crew

2 weeks ago

North Vancouver, Canada Northland Properties Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Mountain Crew Supervisor

**Location**: North Vancouver

**Department**: Mountain Operations

**Reports to**: Duty Managers, Mountain Operations

**Role Status**: Full time - Seasonal - Hourly

**Start Date**: Late October/Early November 2023
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**SCOPE OF THE JOB**:
The Mountain Crew Supervisor supports the Duty Managers with the execution of all winter mountain operations and oversees the Mountain Crew and Winter Attraction teams. You are a key and important member of the mountain operations team ensuring a safe and exceptional experience for all mountain guests.

**KEY RESPONSIBILITIES**:

- Establishing and maintaining all aspects of Winter Mountain Crew operations; including but not limited to, Sliding Zone, Skate Rink, Sleigh Ride, Ice Rink, Fire Pit, Light Walk, snow removal, pathways, etc.
- Adhering to all operational and safety procedures.
- Conducting daily safety briefing/toolbox talks.
- Ensuring daily log sheets and checks are completed for each mountain attraction and applicable machines
- Ensuring machinery is left in good working condition and perform small repairs to ice rink, snow blowers, line trimmers, lawnmowers, etc.
- Assisting as the key point person for events in the area such as Peak of Christmas
- Training, coaching, and overseeing Mountain Crew staff
- Coordinating daily breaks, staff locations and daily job lists for the Mountain Crew team
- Ensuring adequate staffing levels for efficient operation
- Coaching and motivating staff to maintain a high standard of customer service
- Covering breaks for Mountain Crew staff when required
- Assisting with transport and providing labour for various jobs

SUPERVISORY RESPONSIBILITY

**Provides direct supervision to the following positions**: Mountain Crew, Winter Attractions Crew, Transport and Snow Shovellers.
QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Functional knowledge of winter operations
- Enjoy working outdoors and maintaining high service standards during inclement weather conditions
- Knowledge of Grouse Mountain policies and procedures
- Possess excellent customer service skills
- Possess proven leadership abilities
- Possess good computer skills
- Ability to live up to 40lbs
- Class 5 license preferred

WORKING CONDITIONS
Mountain Crew Supervisors perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.

Compensation and Benefits
- Starting at $20.99/hour

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive con

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