Communications Operator

3 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:COMMUNICATIONS OPERATOR

**DEPARTMENT**:FIRE & EMERGENCY SERVICES

**POSTING NUMBER**:105955

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 18-months

**HOURS OF WORK**:42 hour workweek, shift work

**LOCATION**: 7750 Hurontario Street.

**SALARY GRADE**:4

**STARTING SALARY: $ **65,230.00 per annum SUBJECT TO PROVISIONS OF

B.P.F.F.A. LOCAL #1068 COLLECTIVE AGREEMENT

**JOB TYPE**:Union

**POSTING DATE**:March 14, 2024

**CLOSING DATE**:March 28, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.
- Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
- Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
- Responds to non-emergency general inquiry calls and redirects if appropriate;
- Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
- Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
- Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
- Performs system tests, maintains accurate records and other communication functions as required;
- Performs other similar and related duties as assigned.

**SELECTION CRITERIA**:
***

**EDUCATION & REQUIRED EXPERIENCE**:

- Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
- Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

**OTHER SKILLS AND ASSETS**:

- Demonstrated communication skills, both written and verbal;
- Demonstrated ability to speak clearly and precisely while under stressful situations;
- Demonstrated ability to work independently and within a team environment;
- Demonstrated customer service and public relations skills;
- Demonstrated reliability;
- Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;
- Proficiency with Microsoft Office Suite;
- Ability to handle sensitive and confidential information;
- Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
- Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
- Must be able to work variable hours including nights, weekends and holidays as scheduled.
- Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
- Good knowledge of streets, fire station locations and Peel Region geography is an asset.

***LI-AV**
- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process may be completed with video conference technology.

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