Csm - Customer Success Manager

4 months ago


Ottawa, Canada D & A Business Management Solutions Full time

**ROLE DESCRIPTION**

This is a full-time on-site role for a Customer Success Manager located in Ottawa, ON. The Customer Success Manager will be responsible for day-to-day tasks including ensuring customer satisfaction, analyzing customer needs, managing customer relationships, manage customer's renewals, manages add-ons and upgrades and ensuring customer retention. The Customer Success Manager will also provide excellent customer service and support to clients. The Customer Success Manager is responsible to help customers achieve their business goals with our solution.

**QUALIFICATIONS**
- Customer Satisfaction and Customer Retention skills.
- Strong analytical skills.
- Relationship Building and Customer Service skills.
- Excellent written and verbal communication skills, both in English and French.
- Ability to work well in a team.
- Experience in the software or technology industry is a plus.
- Bachelor’s degree in business, Management, or a related field.



  • Ottawa, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...


  • Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...


  • Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...


  • Ottawa, Canada Upland Software Full time

    At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work,...


  • Ottawa, Canada Jitterbit Full time

    **Company Description** Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey....


  • Ottawa, Canada MGIS Full time

    Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...


  • Ottawa, Canada Johnson Controls Full time

    **Build your best future with the Johnson Controls Team.** As a global leader in smart, health and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...


  • Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...


  • Ottawa, Canada ORBCOMM Full time

    **Join Us as Customer Success Manager (CSM)!** Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...


  • Ottawa, Canada ProntoForms Full time

    #CareersThatKickSaas! ProntoForms is looking for a personable and outgoing Customer Success Manager (CSM) to join a critical client-facing team in Ottawa. You will be charged with delivering customer advocacy support and account management for your named book of business of Enterprise grade customers. Ultimately, the goal is to ensure that ProntoForms'...


  • Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Ottawa, Canada i-Sight Full time

    Free to be remarkable._ With the feel and soul of a startup, i-Sight offers an alternative to case management enterprise software that blows the competition away. You don’t get a dream team this awesome without knowing how to let loose. While our team prides itself on surpassing customer expectations, executing as part of a high-performance team, and...


  • Ottawa, Canada Assent Compliance Inc. Full time

    div>Job DescriptionCustomer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering...


  • Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...


  • Ottawa, Canada FigBytes Full time

    ACT TODAY. INSPIRE TOMORROW. FigBytes attracts passionate change-makers who are seeking the chance to build a better future and a healthier planet. For this team, personal and professional values are the same - which is why our integrated ESG platform supports organizations around the world with their sustainability goals, connecting data with...


  • Ottawa, Canada Intuit Full time

    **Overview**: We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive...