Communications Specialist

3 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

The **Transformation, Enablement, and Customer Experience (TECE), Central Services** team offers business management support to TECE businesses including communications, premises, real-estate, vendor management, access management, and more.
Included in TECE Central Services, the Colleague Communications & Engagement team, provides a wide range of support to select TECE businesses including colleague facing communications, events management and consultation, and employee engagement activities (e.g., Reward & Recognition, etc.).

We are looking for a seasoned professional with a substantial knowledge for the position of **Communication Specialist**. In this role, you will:

- Understand key business partners' objectives, direction, and ongoing initiatives and advise the leadership teams on appropriate communication strategies and tactics.
- Manage on-going relationships with key business partners to coordinate all colleague communication activities and project deliverables.
- Develop/manage the execution of internal colleague communications including implementation of a centralized TECE SharePoint.
- Develop and implement a process for coordinating, prioritizing, and distributing all broad colleague communications, utilizing appropriate delivery channels.
- Contribute to setting up content standards for internal communication channels and various mediums by partnering with other key stakeholders
- Manage assigned projects from scoping to launch, following established processes, privacy processes, and brand standards.
- Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions.
- Provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, direction, timeline, or status and escalate as appropriate.
- Proactively acknowledge errors; notify management promptly where appropriate, and work with team to resolve.
- Exercise judgment in dealing with sensitive reputational issues.
- Drive leading-edge use of visual media: video, photography, interactive digital features, and infographics, to tell TD's stories in compelling, engaging, and immediate ways.
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

**Job Requirements**
- Undergraduate degree or relevant professional certifications, designations, or equivalent required.
- 5+ years relevant experience.
- Identifies and leads problem resolution where required, to operate efficiently.
- In-depth knowledge / expertise in communication domain / field of specialty and working knowledge of broader related areas.
- Applies best practices to implement process, product, or service improvements.

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Corporate Communications

**Job Category - Primary**
- Communications / Public Relations

**Job Category(s)**
- Communications / Public Relations

**Hours**
- 37.5

**Business Line**
- Corporate

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- TD Centre - North - 77 King Street West

**Job Expires**
- 11-Feb-2023

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