Medical Office Assistant

4 weeks ago


Calgary, Canada Calgary West Central Primary Care Network Full time

**Status**: Part-time, Permanent

**Vacancies**: One

**FTE**: 0.5625

**Schedule**: Monday - Friday, 4:30 p.m. - 9 p.m.

**Benefits**: Yes

**Location**: Calgary

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. We work alongside more than 475 family doctors to provide support for continuous health care.

We are seeking a part-time** **Medical Office Assistant (MOA) to provide administrative support to the CWC PCN clinical team. This position is located at our Primary Care Centre (PCC) in Calgary. Appointments at the PCC are by referral only for people in need of an appointment within 24 hours and whose doctor is a member of the CWC PCN. This clinic provides an alternative to the walk-in system or a visit to the ER, and is open every day of the year.

**The hours of work for this part-time position are evenings (4:30 p.m. - 9 p.m.) from Monday - Friday. This is a benefits-eligible and permanent position.**

**Responsibilities**:
**Front desk/reception**:

- Answer and direct calls from a multi-line switchboard and relay messages to appropriate individuals.
- Receive, greet, and direct patients, vendors, and visitors.
- Book new and follow-up appointments and provide confirmation calls to patients.
- Fax outgoing visit notes, consult letters, and appointment notifications to referring physicians.
- Receive, sort, and direct incoming packages, mail, and faxes.
- Support and monitor physician billing.
- Collect payment for uninsured services via point-of-sale terminal.
- Escort patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR).
- Monitor the patient waiting area and assist with ordering taxi services and directing patients to specialist clinics.
- Ensure the clinic is stocked with supplies.

**EMR management**:

- Process incoming referrals and populate/update/validate patient information in the EMR.
- Scan and link patient documents in the EMR.
- Access medical records via Alberta Netcare.
- Enter statistical data for the collection of key performance measures for organizational and provincial reporting.
- Support attachment efforts for unattached patients via the online web registry.

**Qualifications**:
**Education**: Completion of a Medical Office Assistant/Unit Clerk certificate or diploma program is required.

**Experience**: The following experience is required:

- A minimum of two years’ experience managing a front desk or customer service experience.
- Relevant healthcare experience, preferably in a primary care setting.
- Knowledge of health information privacy regulations, medical terminology, and medical records management.
- Experience with EMR systems.

The following experience is an asset:

- Knowledge of primary healthcare, IPC protocols, proper PPE usage, and billing diagnostic and services codes.
- Experience with Telus Health's Collaborative Health Record (CHR).
- Experience with Microsoft Office.

**Certifications**:A current Health Care Provider CPR certificate (BLS Provider from the Heart & Stroke Foundation) is required.

**Background check**: A clear Criminal Background check with Vulnerable Sector check is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to obtain a full report.

**Why work for us?**:
We have been recognized as an Alberta Top 80 Employer for 2024. Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, health spending/wellness account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.

**How to apply**:

- Resume
- Cover Letter

Posting will remain open until the role is filled.



  • Calgary, Canada One Medical Full time

    One Medical is looking for a physicians assistant that can assist the main doctor at our clinic. Dr. Noreen Randhawa is friendly, easy to work with and very supportive. She has a passion for medicine and strives to provide a high standard of care. **Skills**: - Medical terminology: Strong knowledge of medical terminology to effectively communicate with...


  • Calgary, Canada ASAT Medical Inc Full time

    ## Job Summary # Duties - Greet patients and visitors in a professional and friendly manner - Schedule patient appointments and maintain calendars - Manage electronic medical records (EMR) systems efficiently - Handle phone calls, inquiries, and correspondence - Assist with billing, insurance claims, and processing payments - Perform general administrative...


  • Calgary, Canada Blue Diamond Medical Full time

    **About us** Blue Diamond Medical is a small business in Calgary, AB T3H 5P2. We are professional. Our work environment includes: - Modern office setting - On-the-job training - Flexible working hours **About us** We are professional and our goal is to help maintain healthy life. Our work environment includes: - Modern office setting **Duties**: -...


  • Calgary, Canada Creekside Medical Clinic Full time

    **Overview** **Duties**: - Greet and assist patients in a courteous and professional manner - Schedule patient appointments and manage the appointment calendar - Maintain electronic medical records accurately and efficiently - Handle phone calls, inquiries, and correspondence promptly - Process billing and insurance claims - Assist with front desk duties...


  • Calgary, Canada Marlborough Medical Clinic Full time

    '''Duties''' - Greet and check-in patients, ensuring a positive and welcoming experience - Schedule appointments and manage the office calendar - Answer phone calls, respond to inquiries, and provide information to patients - Verify insurance coverage and collect patient information - Assist with medical record management, including filing, scanning, and...


  • Calgary, Canada Circle Medical @ Copperfield Full time

    Responsibilities: - Greet and check-in patients, ensuring a positive and welcoming experience - Answer phone calls, schedule appointments, and manage patient inquiries - Maintain patient records and update electronic medical records (EMR) system - Verify insurance information and assist with billing and coding processes - Coordinate referrals to specialists...


  • Calgary, Canada West Springs Medical Full time

    **About us** West Springs Medical is a busy Family Practice clinic located in the SW community of Cougar Ridge/West Springs. **A Medical Office Assistant certificate/diploma as well as work experience in a medical office and with an EMR system (we use Telus PS Suite) is a requirement.** **Job Types**: Full-time, Fixed term contract Contract length: 9...


  • Calgary, Canada New Brighton Medical Clinic Full time

    **About us** New Brighton Medical Clinic is a small business in Calgary, AB T2Z 0Z7. We are professional, agile, supportive, and our goal is to provide exceptional services to all our patients and create a positive work experience for all our saff. Our work environment includes: - Modern office setting **Medical Office Assistant** *** **Location:...


  • Calgary, Canada Properties Medical Clinic Full time

    Interview patients for case histories - Accurately update and maintain patients' health records - Communicate test results to patients when directed by physicians or nursing professionals - Preparation for procedures - Chaperoning examinations - Sterilization of surgical instruments - Cleaning and maintenance of the exam rooms between...


  • Calgary, Canada Glenwood Medical Centre Full time

    Medical Office Assistant This busy family practice and walk-in clinic in the SW is looking for a part-time Medical Office Assistant to join their team. Your responsibilities will include (but not limited to): - Opening/Closing duties - Greeting patients arriving for their appointment - Verifying patient’s demographics in EMR system - Booking/confirming...


  • Calgary, Canada Creekside Medical Clinic Full time

    **Job Overview** **Duties** - Greet patients and manage front desk operations, ensuring a welcoming environment. - Schedule appointments and manage patient flow efficiently. - Handle phone systems to answer inquiries, direct calls, and provide information to patients. - Maintain accurate electronic medical records (EMR) using systems such as Epic or...


  • Calgary, Canada SADDLEBROOK MEDICAL CLINIC Full time

    **Overview** **Responsibilities**: - Manage front desk activities including answering phones, scheduling appointments, and greeting patients - Utilize electronic medical records (EMR) systems such as Accuro QHR for patient data entry and retrieval - Assist with administrative tasks like filing, billing, and insurance verification - Maintain a clean and...


  • Calgary, Canada Mahogany Medical Clinic & The Village Medical - Westman Village Full time

    We are enthusiastically searching for a MOA (Medical Office Assistant) to join our wonderful medical family! We have two outstanding family practice based clinics in the heart of Mahogany which is situated in SE Calgary. Mahogany Medical Clinic specializes in Family Practice, Maternity care, and Women's Health. The Village Medical specializes in Family...


  • Calgary, Canada Peak Medical Group Full time

    Pinnacle Medical Centers are medical clinics that focus on the unique needs of both patients and physicians throughout the Calgary area. We are Family Physicians and Specialists focused on patients to provide compassionate care, encourage education, and stimulate compliance. Your Opportunity As Medical Office Assistant, you will be part of a dedicated team...


  • Calgary, Canada Get Well Medical Clinic Full time

    **Job Overview** **Duties**: - Greet patients and visitors in a professional and friendly manner - Answer phone calls, schedule appointments, and manage patient inquiries - Maintain electronic medical records accurately and efficiently - Assist with insurance verification and billing processes - Handle administrative tasks to support the smooth operation...


  • Calgary, Canada Pine Creek Medical Clinic Full time

    **Job Summary** **Responsibilities** - Greet patients warmly and manage front desk operations, including check-in and check-out procedures. - Schedule appointments and manage the calendar for healthcare providers. - Maintain accurate electronic medical records (EMR) and ensure all patient information is up to date. - Assist with billing and insurance...


  • Calgary, Canada Unify Medical Rocky Ridge Full time

    **At Unify Medical Rocky Ridge**: - **“We’re bringing Care, Back to Health.”**_ We are looking for new Members to join our Team. If you are energetic, well-organized person and believe in helping others than we are an organization for you! Along with your Resume detailing your work experience, we would invite you to write us a brief letter telling us...


  • Calgary, Canada Hart family medical and IUD clinic Full time

    **Need to fill a maternity leave for 6-12 months.** **Overview** **Duties**: - Greet and assist patients in a professional and friendly manner - Schedule patient appointments - Manage electronic medical records using systems like AVA - Handle phone systems, directing calls, taking messages, and providing information - Perform administrative tasks...


  • Calgary, Canada Unify Medical Rocky Ridge Full time

    **Job description** **At Unify Medical Rocky Ridge**: - **“We’re bringing Care, Back to Health.”**_ We are looking for new Members to join our Team. If you are energetic, well-organized person and believe in helping others than we are an organization for you! Along with your Resume detailing your work experience, we would invite you to write us a...


  • Calgary, Canada OASIS MEDICAL CLINIC Full time

    Oasis Medical Clinic - Sunridge We are seeking a dedicated and organized Medical Office Assistant to join our healthcare team. As a Medical Office Assistant, you will be responsible for providing administrative support and ensuring smooth operations within our medical office. Your role will involve a combination of clerical tasks and patient interaction,...