Asset Management and Control Administrator

2 weeks ago

Burnaby, Canada Pacific Blue Cross Full time

Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.

Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.

We are currently recruiting for a permanent Asset Management and Control Administrator. This role is in a hybrid structure and is working 2 days from our office in Burnaby and 3 days at home each week.

**Job Summary**

Under general supervision of the Manager, provides administrative and technical support in the purchase, installation, renewal, upgrading, termination and removal of licensed software including those of a complex nature and in the purchase and inventory management of hardware across the organization. Develops and documents new department procedures, forms and tools and updates existing procedures to ensure references on asset management functions are current, clear and unambiguous.Answers general inquiries from PBC users and external vendors on the status of incoming/outgoing media and software/hardware asset management activities.

**Job Duties**

**_Software/Hardware Asset Management_**

Provides administrative and technical support in the purchase, installation, renewal, upgrading, termination and removal of licensed software across the organization by:

- creating monthly renewals lists of expiring software and assigning routine renewals to Asset Management and Control Coordinators;
- requesting updated End User Licensing Agreements (EULA), analyzing and interpreting EULAs of a complex nature to identify changes and restrictions in software use when comparing current to upgraded software and determining their potential impacts on PBC’s current technology environment through consultation with Technical Services specialists and the Manager;
- requesting quotes from vendors for new and expiring software, identifying price increases in excess of established limits, and pursuing options with vendors for a reduction in pricing or other alternatives such as restricting unneeded upgrade features; secures management approval for purchase;
- generating and receiving purchase orders for new and renewed licenses, updating license management files and updating the Technology Commitment spreadsheet for the Finance Department;
- updating information on software vendors websites and downloading upgraded version to PBC’s software library; coordinates packaging of software with Technical Services prior to deployment;
- reconciling software license counts and renewal dates to track legal compliance, ensuring the license management tool data and vendor information match, contacting users, vendors and publishers where variances are identified, initiating corrective action such as seeking approval for additional licenses and persuading users to understand and accept vendor terms such as discontinuation of unlicensed software use;
- receiving assignments from Technical Services to research availability, cost and EULA terms and conditions for specialized software required for new servers, identifying variances and escalating those of a highly complex technical nature to the Manager;
- updating the new maintenance and license software and hardware spreadsheet for input into IT management budgets;
- uninstalling unauthorized software through the generation of heat tickets;
- maintaining the software library by creating and updating vendor contact lists, along with licensing keys, installation instructions, related media, account and other hard copy information for each piece of vendor software;
- maintaining spreadsheets for each publisher to track specific user agreement rules not included in the license management tool;
- informing users of pending software upgrades, new software or software approaching end of life for advance planning purposes;
- monitoring software installed on each desktop, laptop and server including those downloaded by individual users, identifies areas of non-compliance with licensing restrictions or those with a cost impact;
- completing and monitoring status of all License Management Group servi

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