Customer Success Team
3 weeks ago
Who we are?
Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.
Position Summary
At our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties.
In this role, you will...
- Maintain a positive, empathetic and professional attitude with customers at all times
- Communicate with customers through various channels (greet walk-in clients, answer in
- Respond promptly, accurately and efficiently to customer inquiries
- Prompt follow up with clients and maintain constant communication around pending
orders (purchases, rentals, repairs)
- Learn the Cansel product portfolio and become an expert at suggesting appropriate
measurement instruments, survey accessories, construction field supplies, wide format
media and ink
- Suggest alternative products to rapidly respond to customer needs
- Create sales orders in SAP and follow order workflow internally (order management,
rental contracts, repair orders)
- Keep records of customer interactions, transactions, and comments in our CRM - Salesforce
- Management of the store showroom (product promotions, product showcase)
- Ship and receive all parts and materials as required
- Maintain inventory of incoming, stored, and outgoing goods, as well as current space
available
- Contact carrier representative to obtain quotes, make arrangements, and to issue
documentations and instructions for shipping and delivery of materials
- Update status of inbound and outbound orders in ERP system
- Maintain inventory of incoming, stored, and outgoing goods, as well as current space
available
About you...
- Passionate about customer satisfaction, demonstrated through past work and personal
experiences
- Genuine interest in understanding and helping Cansel clients with their needs
- Strong ability to work with technology and to learn new skills (computers, SAP,
measurement devices, Cansel eCommerce store, etc)
- Either experience as a technical surveyor or any related survey experience (office data
processing, survey equipment management, grade checking)
- And/or experience with and interest for measurement instruments, survey accessories
and construction field supplies / safety supplies
- And/or experience with and interest for wide format printing consumables (media and
ink)
Why choose us?
In addition to the strong growth culture of the company, Cansel offers:
Competitive compensation package.
Uncapped Commission incentives for the sales team.
Flexible extended health and dental benefits program.
Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
Access to on-line pharmacy
Company vehicle program for Sales Reps.
Employee Referral Program.
Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
Free access to our online courses database.
Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
Preferred rates on some gym memberships.
Preferred rates on personal insurance.
Generous long service reward program. Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
-
Customer Success Manager
3 weeks ago
Edmonton, Canada IronSight Full timeLooking for an opportunity to be part of a transformative team in a changing industry? Look no further. IronSight is transforming the way energy developers and their service providers do business. Some of the biggest energy developers in the world use our app to manage, coordinate, analyze, and, ultimately, optimize their field operations - and we’re just...
-
Customer Success Representative
8 months ago
Edmonton, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Specialist
4 weeks ago
Edmonton, Canada IronSight Full timeIronSight is currently looking for a **Customer Success Specialist** to join its Customer Success team. In this role, you’ll: - Support the Customer Success team through Discovery, Onboarding, and Relationship Management activities for new and existing clients - Collaborate within Customer Success and across the company to support continuous improvement...
-
Customer Success Manager
3 weeks ago
Edmonton, Canada IronSight Full timeLooking for an opportunity to be part of a transformative team in a changing industry? Look no further. IronSight is transforming the way energy developers and their service providers do business. Some of the biggest energy developers in the world use our app to manage, coordinate, analyze, and, ultimately, optimize their field operations - and we’re just...
-
Customer Success Specialist
1 week ago
Edmonton, Canada Stormboard Full timeOur mission at Stormboard is to remove all barriers to turning ideas into actions, leading to outcomes that will change your world! Our team is united by shared values of creativity, passion, and learning. As a team member, Stormboard will amplify your career by taking on new challenges to following the lead of incredible mentors. We promise you will grow,...
-
Customer Success Specialist
4 days ago
Edmonton, Canada Stormboard Full timeOur mission at Stormboard is to remove all barriers to turning ideas into actions, leading to outcomes that will change your world! Our team is united by shared values of creativity, passion, and learning. As a team member, Stormboard will amplify your career by taking on new challenges to following the lead of incredible mentors. We promise you will grow,...
-
Customer Success Coordinator
3 weeks ago
Edmonton, Canada Drivewyze Full time**About us**: We are an innovative technology service provider to the transportation industry across North America. We are disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective technology solutions to commercial vehicle operators and carriers throughout the United States and Canada. We are on a mission to...
-
Customer Success Specialist
19 hours ago
Edmonton, Canada Stormboard Full timeOur mission at Stormboard is to remove all barriers to turning ideas into actions, leading to outcomes that will change your world! Our team is united by shared values of creativity, passion, and learning. As a team member, Stormboard will amplify your career by taking on new challenges to following the lead of incredible mentors. We promise you will grow,...
-
Customer Success Representative
7 months ago
Edmonton, Canada Titan Logix Corp. Full timeThe **Customer Success Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Customer Success Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to...
-
Customer Success Manager
4 days ago
Edmonton, Canada Samdesk Full timeWe’re looking for a Customer Success Manager to join our growing team. If you love a challenge and enjoy working in a dynamic environment, helping to ensure some of the worlds largest brands have the best experience possible as samdesk customers - this is a career defining role. **Who we are** Samdesk is a global disruption monitoring tool that delivers...
-
Customer Success Representative
4 months ago
Edmonton, Canada Hot Oven Bakery Full time**Job Summary** The Customer Success Manager will be responsible for ensuring the success and satisfaction of our clients by building strong relationships, providing support, and driving value through our products or services. **Duties**: - Develop and maintain strong relationships with customers to understand their needs and ensure their success - Serve...
-
Customer Success Specialist
3 days ago
Edmonton, Canada AIRmarket Inc. Full time**What Are We Looking For?** AirMarket is looking for a Customer Success Manager to help drive a high level of customer satisfaction, successful product use, and customer retention. As the Customer Success Specialist you will serve as the primary point of contact for customers and prospects, understand customer success criteria, address questions, resolve...
-
Customer Success Specialist
5 days ago
Edmonton, Alberta, Canada Impressive Floors Full timeJob DescriptionAs a Customer Success Specialist at Impressive Floors, you will play a critical role in driving sales growth and ensuring customer satisfaction. Your responsibilities will include:Identifying and pursuing new business opportunities to drive sales growthDeveloping and executing sales strategies to achieve sales targetsBuilding and maintaining...
-
Customer Success Specialist
3 weeks ago
Edmonton, Canada MuniSight Ltd. Full timeTitle**:Customer Success Specialist** Employment Type**:Full-time** **Join a fun and dynamic team that is living on the edge of software design and support** We are a top-tier GovTech software and service company focused on helping Municipal Governments to connect and simplify Municipal information that generates greater citizen engagement. Our brands...
-
Customer Success Manager
8 months ago
Edmonton, Canada Crimson Education Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...
-
Customer Success Advisor
19 hours ago
Edmonton, Canada Civida Full time**Position: Customer Success Advisor, CS2** **Location: Edmonton** **Term: Full-time, Permanent** At Civida, HOME is our focus. We are the largest provider of social and affordable housing in the Edmonton area, managing over 4,500 social housing rental units and over 700 near market housing rental units. We offer both townhouses and apartments throughout...
-
Customer Success Manager
7 months ago
Edmonton, Canada Arctic Glacier Canada Inc. Full time**Customer Success Manager - **Remote** **_ Job Description_**_:_** Reporting to the Area Vice President, this position is responsible for managing all aspects of the sales and marketing activities within the Central and Northern California region including; maintaining existing customer accounts, pursuing new customer accounts, and building relationships,...
-
Customer Success Specialist
8 months ago
Edmonton, Canada NAIT Full time**Please Note: This competition is limited to current salaried NAIT staff.** This position also provides a consultative sales element with each direct customer exchange and lead generation. It offers the chance to delve into customer issues and engage in post-interaction follow-up, fostering customer relationships that revolve around delivering the ideal...
-
Customer Success Manager
3 weeks ago
Edmonton, Canada IronSight Full time**Customer Success Manager - Alberta, Canada** Looking for an opportunity to be part of a transformative team in a changing industry? Look no further. IronSight is transforming the way energy developers and their service providers do business. Some of the biggest energy developers in the world use our app to manage, coordinate, analyze, and, ultimately,...
-
Executive & Team Success Manager
2 weeks ago
Edmonton, Canada RUNWITHIT Synthetics Full time**Executive & Team Success Manager** **RWI Synthetics** is seeking an **Executive & Team Success Manager** to add to our growing leadership team. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain...