Coordinator, Park Royal Facility

3 months ago

Vancouver, Canada Pedalheads Full time

Pedalheads is looking for a Coordinator for our Park Royal Pool facility

**Why you'll love working at Pedalheads**
- Gain leadership experience and growth opportunities that develop you for any future career
- Work with people in a fun, team environment where peer friendships often last a lifetime
- Work full-time or part-time hours, with the option of working throughout the year
- Inspire kids to believe in themselves and build confidence to last a lifetime. There is no feeling like it.

**The Role**

As the Coordinator for our Park Royal Pool facility you will have an important role welcoming all our families and creating relationships with our staff at our brand-new swimming pool located at Park Royal Shopping Centre in West Vancouver.

This position would be ideal for someone starting their career in operations, HR, and customer service.

**Your Responsibilities**
- Create personable relationships with families
- Process product sales, program registrations, payments, cancellations and class switches
- Work closely with Park Royal Facility Manager and other staff to ensure swim lessons are running smoothly
- Prevent, manage, and find solutions to customer problems or complaints
- Assist with facilitating program and class transitions
- Maintain facility cleanliness, safety and security at all times
- Assist with setting seasonal schedules and find replacement staff in case of staff absences
- Ensure schedules and class changes are communicated to staff
- Enter payroll hours into the Payroll Guardian system by set deadlines

**Qualifications**
- Minimum 1 year of customer service experience; call centre, retail, hospitality, or reception/front desk experience an asset
- Minimum 1 year experience in an administrative role
- Experience working with children and staff in a sport, recreation, or summer camp environment an asset
- Proven ability to manage multiple projects simultaneously, problem-solve, and remain composed under pressure
- Proficient in Microsoft Office, particularly Outlook, Word, Excel and Office365

**Hours**
- Part-time to full-time hours available ( up to 40 hours per week)
- Shifts will include one weekend day
- Start date: ASAP

**Wage**
- Starting at $18/ hour

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