Client (Pwe) Support Representative

1 month ago

Toronto, Canada Entertainment Partners Full time

**About Us**:
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been _Great Places to Work _certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

**Job Summary**:
**Key Duties and Responsibilities**:

- Handle a high volume of Salesforce cases for various production worker employee inquiries.
- Process updates to Employee’s Master file records in compliance with company security & privacy policies.
- Answer payroll-related inquiries
- Answer Year End Tax Form inquiries.
- Provide necessary documentation at the request of the PWE.
- Analysis of PWE’s records for simple but not complex earnings corrections.
- Navigate and multi-task various databases & programs.
- Other duties as assigned by the Payroll Services Supervisor/Payroll Services Manager.

**Qualifications**:

- 1-year experience in a clerical / data entry environment
- Intermediate computer skills including MS Word, Excel and Outlook
- Ability to work effectively in a fast-paced, deadline-oriented environment
- Ability to work within a team environment.
- Excellent interpersonal, organizational and communication skills
- Demonstrate customer service orientation with problem solving and diplomacy skills, leveraging the ability to diffuse escalated client situations through high level problem solving
- Strong follow up skills to ensure cases are resolved
- Ability to listen actively and effectively to understand and build trust with clients
- Excellent written and verbal communication skills, with ability to deliver information in a clear, professional, and concise manner
- Ability to work independently and proactively with mínimal supervision on the issues of expected complexity for your level
- Ability to collaborate and effectively work with other departments
- Ability to multi-task as well as handle multiple client issues at a time
- Excellent organizational and time management skills

**Working conditions**
- Conditions are normal for an office environment
- The hours of work are 7.5 hours per day, Monday to Friday. Some overtime may be a requirement of this position.
- Hybrid work

  • Client (Pwe) Support Representative (Contract)

    7 days ago

    Toronto, Canada Entertainment Partners Full time

    **JOB SUMMARY** **KEY RESPONSIBILITIES** - Handle a high volume of Salesforce cases for various production worker employee inquiries. - Process updates to Employee’s Master file records in compliance with company security & privacy policies. - Answer payroll-related inquiries - Answer Year End Tax Form inquiries. - Provide necessary documentation at the...

  • Client Support Representative

    1 month ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    4 weeks ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    7 days ago

    Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals....

  • Client Support Representative

    1 month ago

    Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone...

  • Client Support Representative

    1 week ago

    Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone...

  • Bilingual Client Support Representative

    1 week ago

    Toronto, ON, Canada Foresters Financial Services, Inc. Full time

    Bilingual Client Support Representative page is loaded Bilingual Client Support Representative Apply locations Toronto - CPP Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R-1668 Career Opportunity Role Title Bilingual Client Support Representative Purpose of role We are currently hiring a Bilingual (French)...

  • Client Representative

    4 weeks ago

    Toronto, Canada East Liberty Marketing Full time

    **Posting location**:Toronto, ON East Liberty is a Canadian built company with the shared purpose of facilitating a relationship between our clients and customers. We strive to create a brighter future for our clients, customers and our dedicated team. Our Client Representative team is given the tools to ensure their professional success through in-depth...

  • Client Support Representative, Pension Operations

    1 day ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 173032 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** The Client Support Representative, Pension Operations contributes to the overall success of the Medicus Pension Plan Operational Support Team, ensuring specific individual goals, plans, initiatives are executed in...

  • Operations Support Representative

    7 days ago

    Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Services Representative

    4 weeks ago

    Toronto, Canada Educators Financial Group Full time

    **Job Summary**: Educators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario...

  • Client Service Representative

    1 month ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0823-0284 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: August 14, 2023 - Closing...

  • Client Service Representative

    1 week ago

    Toronto, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Sales Support Representative

    4 weeks ago

    Toronto, Canada University Health Network Full time

    **JOB NUMBER # 917361** **Position: Sales Support Representative** **Site: 440 Bathurst Street, Toronto, ON** **Department: Altum Health** **Reports to: Director, Sales & Marketing** **Hours: 37.5 hours per week** **Status: Permanent Full-time** Altum Health is a department within the University Health Network with over 300 employees across several...

  • Customer Support Representative

    1 week ago

    Toronto, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Customer Support Representative

    1 week ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Client Account Representative

    1 day ago

    Toronto, Canada Manulife Full time

    Job Description Customer satisfaction and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within Plan Sponsor Services. The Client Account Representative (CAR) is the...

  • Client Service Representative

    1 month ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0423-0292 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Remote - Job Category: Customer Service / Customer Associates - Job Classification: FP3 - Role Designation:- Open Positions: 5 - Posting Date:...

  • Client Services Representative

    1 month ago

    Toronto, Canada York University Full time

    **Purpose**: The Client Services Representative is responsible for providing customer service and clerical support. **Education**: Must be enrolled as a York student. **Experience**: Previous work experience may be considered **Skills**: **York University offers accommodation for applicants with disabilities in its recruitment processes. If you are...

  • Bilingual Client Support Representative

    2 weeks ago

    Toronto, Canada Foresters Financial Full time

    Job DescriptionDuties will include:Update epolicy portal and systemSend emails and mail Lapse Notices as part of the Lapse Automation ProcessAssign cancellations to Customer Service RepresentativesSend email confirmations to Brokers and/or MGA’sAssist with filing duties and indexing documentsMail letters and chequesUpdate system and notesAssist with some...