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Order Desk Clerk

4 weeks ago

Etobicoke, Canada Skyway Canada Limited Full time

**Position: Order Desk Administrator, Toronto, GTA**

**Job Type: Full Time**

**In Person Job / Not A Hybrid**

***MUST Have Construction/Rental experience ** Mandatory.**

The Order Desk Administrator is responsible, in conjunction with the order desk supervisor, of the day to day running of the material movement for a dynamic and extensive rental house operation. Working closely with customers, drivers, yard manager/ supervisors, Business development representatives and Account administrators to ensure an efficient operation and optimizing the available resources.

**Duties and Responsibilities**:

- Answer all incoming phone calls in a polite manner and direct calls to appropriate person or department.
- Greet customers in a friendly, professional manner.
- Process all incoming cash payments and issue receipts.
- Process all outgoing payments, mailings, and other administrative duties as assigned.
- Maintain accurate records of customer transactions in the cash register computer system.
- Perform other duties as assigned by management.
- Provide excellent customer service by promptly resolving customer inquiries or complaints.
- Contact point for shipping and receiving paperwork.
- Generating and confirming all shipping and return tickets including maintaining a log of all transactions.
- Coordinating orders with the rental yard manager/ supervisor.
- Reporting material shortages and material requirements for various projects. Equipment counts for gear shortages, if necessary.
- Taking photographs of all loads being shipped or returned and logging all movements.
- Providing first point of contact and customer service with walk-in customers.
- Assisting with “House” account invoicing.
- Assist with organizing trucking both local and occasionally national. Completing Bill of lading paperwork.
- Generating and confirming local Purchase Orders.
- Assisting with yard productivity tracking.
- Assisting day to day operations with freight scheduling to optimize inhouse vehicles.
- Contact customers for deliveries and pick-ups.
- Scheduling trucks for service, repairs and other works to the shop
- Maintaining and filing limited records of Annual Inspection

**Qualifications**:

- Exceptional English speaking and writing skills
- High School Diploma or equivalent required; College Degree preferred.
- Previous customer service and or, order desk experience preferred.
- Must be available to work Monday - Friday; 7 am - 5 pm; some Saturdays as needed.
- Must have valid ON Driver's License

**Health and Safety**
- Adherence to Skyway’s policies and procedures

Adherence to Skyway’s HSE manual policies and procedures
- Ability to recognize potential hazards and act appropriately.
- Holds high regard for personal safety and safety of others.
- Safety Construction Orientation Training, WHMIS

**QMS System**
- Participate, follow, and support all elements of Skyway Canada’s Quality Management System

**Conduct**
- Extend to all customers, potential customers, and coworkers a courteous, respectful, and professional manner.

**Organization/Motivation**
- Ability to organize and prioritize tasks.
- Ability to work as part of a group.
- Ability to complete assigned tasks in a safe and timely manner.
- Self-starting attitude

**Core Competencies **- (Skills required to effectively manage responsibilities)
- Excellent organizational skills with the ability to coordinate and multi-task.
- Excellent communication skills both verbal and written.
- Ability to understand and follow instructions as well as problem solve.
- General understanding of the construction rental business
- specifically scaffolding, shoring and swing stage.
- Knowledge and competency with the Microsoft office suite
- Excel, word, outlook
- required.
- Working knowledge of and competency in Avontus
- Quantify and Solomon software systems
- preferred.
- Technical product knowledge (Scaffolding/ Shoring/ Swing Stage)
- preferred.
- Experience is preferred.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON M9W 5Y3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

Application deadline: 2023-08-21
Expected start date: 2024-12-31