Guest Service Administrator

5 days ago

Montroyal, Canada Massothérapie Massage Addict Ville Mont-Royal Full time

**GSA - GUEST SERVICE ADMINISTRATOR**

**Classification: Réception (service d’accueil, tâches administratives générales, nettoyage léger)**

**Classification: Reception (guest service, general administrative duties, light-duty cleaning)**

**$15.00 start rate for 3 months plus commission on easy sign up of members**

Mix of morning and afternoon shifts. open 7 days a week.

**Besoin pour le mois d'août, 4-5 jours par semaine.**

**ET POUR CONTINUER À L'AUTOMNE**

**3-4 JOURS PAR SEMAINE**

**NEED FOR August 4-5 days a week**

**AND TO CONTINUE IN THE FALL**

**3-4 DAYS A WEEK**

**_Responsabilités de haut niveau : _**
- fournir un service à la clientèle exceptionnel
- vanter l’importance de l’adhésion à la clinique afin d’accroître la clientèle et favoriser la croissance de la clinique
- aider les thérapeutes à maintenir un flux de travail efficace et organisé
- effectuer une pléthore de tâches administratives, y compris la prise de rendez-vous et la tenue de dossiers
- faire la lessive et nettoyer la clinique au besoin afin de la garder fraîche et accueillante pour les clients.
- équilibrer les comptes et s’occuper de la paperasse
- communiquer régulièrement et efficacement avec la direction.
- **Exigences**:_
- _Deux ou trois ans d'expérience dans un environnement de service de grande qualité et un haut niveau de satisfaction de la clientèle_
- _Capacités supérieures de communication verbale et téléphonique (Bilingue)_
- _Professionnalisme, bonne énergie, calme, patience, amicalité et entregent_
- _Excellent sens de l’organisation et du multitâche et capacité de travailler de manière autonome dans un environnement en constante évolution_
- **Ce que nous offrons**:_
- Environnement professionnel et divertissant_
- Équipe de collègues passionnés_
- Salaire horaire, et prime/commission_
- **La marque Massotherapie Massage Addict est le premier et le plus important fournisseur de massages sur abonnement, avec plus de 100 cliniques partout au Canada Massothérapie Massage Addict offre un programme d'abonnement, permettant aux membres d’améliorer leur santé grâce à des séances régulières de massothérapie et l'acupuncture.**_

**High-level Responsibilities**:

- provide exceptional guest service
- communicate value in clinic membership to build clientele and clinic growth
- assist therapists in keeping their work flow efficient and organized
- myriad administrative duties including appointment scheduling and record-keeping
- do laundry and clean the clinic as needed to keep it fresh and welcoming for clients
- balance accounts and paperwork
- communicate regularly and effectively with owner/clinic manager

**Requirements & Qualifications**:

- 2-3 years of experience within a service oriented environment and providing a high level of client service/satisfaction
- Superior verbal communication and telephone skills in both French and English
- Professional, good energy, calm, patient and friendly with great people skills
- Excellent organization and multitasking skills and the ability to work in a fast paced environment autonomously

**What We Offer**:

- Professional, fun environment
- A passionate team of colleagues
- Hourly wage, PLUS BONUS / COMMISSION ON MEMBERSHIP SIGNINGS

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-35 per week

**Salary**: From $15.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Toutes les mesures mandatées en place et tous les clients portent des masques. PLUS: Nous avons modifié notre système de ventilation où l'air est échangé fréquemment; un purificateur d'air à filtre Hepa dans chaque salle.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French and English (required)

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