Customer Success Content Specialist

2 weeks ago


Vancouver, Canada Juniper Networks Full time

**Customer Success Content Specialist**

Location: Anywhere in Canada

At Juniper Networks, we dramatically simplify network operations, driving superior experiences for network teams and those they serve. We believe that powering connections will bring us closer together while empowering us to solve the world’s greatest challenges.

Our Customer Marketing team is transforming how we engage customers across their journey with Juniper. We are seeking a **Customer Success Content Specialist **with excellent writing skills and a strong track record in leading impactful marketing programs that engage and enable customers to realize value with Juniper.

**Responsibilities**
- Craft targeted messaging by key personas and audiences based on customer insights and analytics aligned to program strategy goals.
- Build integrated and ongoing communications campaigns to accelerate value for customers across their lifecycle, including onboarding, adoption, renewal, and upsell.
- Draft related community posts.
- Innovate and optimize digital and/or in-person touchpoints that enable customers to self-serve for customer success tools, including the Juniper website, community, and user events.
- Report on results to understand reach, engagement and customer and business impact.
- Ensure brand and messaging consistency for all customer touchpoints.

**Who You Are**
- 2+ years’ experience in similar roles (customer marketing, services portfolio, digital marketing) for a B2B software technology company
- Innovative, success-oriented marketer and doer, overcoming obstacles through creative problem solving.
- Data-driven, making decisions based on insights and setting clear measurement goals.
- Stellar cross-functional partner, who contributes positively to our culture and the growth of our team.
- Excellent communicator with top-notch writing skills and attention to detail.
- Comfortable collaborator, yet also self-motivated and directed.
- Demonstrated experience with CSM systems, including Totango or Gainsight.
- Organized planner balanced with adaptability and ability to pivot plans based on stakeholder input. BS/BA degree in a relevant field, such as business, communications, marketing, or technology.

**Nice to Have**
- Experience with AI, networking, and security technology.



  • Vancouver, Canada Micromine Full time

    **Customer Success Specialist** **About Us** Founded 36 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and...


  • Vancouver, Canada Lions Digital Studios Full time

    **About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...


  • Vancouver, Canada Logo.com Full time

    For this role, you'll primarily be responsible for managing our customer support channels which involve resolving customer queries, coordinating with internal and external teams, and creating content that explains the product/services we offer. **What you'll do**: - Provide timely responses and resolutions to inbound customer inquiries and complaints -...


  • Vancouver, BC, Canada Kroger Full time

    Customer Success Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...


  • Vancouver, BC, Canada GlobalRelay Full time

    Your Role: As the Enterprise Customer Success Specialist (ECSS), you will lead and manage the relationships between Global Relay's marquee customers! The ECSS engages in ongoing account management, reconciliation, upselling, and providing world class customer service. You will work closely with internal stakeholders to provide a single interface for...


  • Vancouver, BC, Canada Algo Communication Products Ltd Full time

    Company Overview: Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our innovative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge network-based...


  • Vancouver, BC, Canada ALGO COMMUNICATION PRODUCTS LTD. Full time

    Company Overview: Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our innovative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge network-based...

  • Content Specialist

    17 hours ago


    Vancouver, Canada Canadian Cancer Society Full time

    **_Hybrid Work Model_** **_2-year contract, full-time_** **_ This position can be based anywhere in Canada_** **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer,...

  • Marketing Content

    4 weeks ago


    Vancouver, BC, Canada ALGO COMMUNICATION PRODUCTS LTD. Full time

    Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our innovative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge network-based products to our...


  • Vancouver, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...


  • Vancouver, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...


  • Vancouver, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...


  • Vancouver, Canada BrainStation Full time

    **Specialist, Career Success** BrainStation is actively looking for a Specialist, Careers Success to join our Education Experience team. The Education Experience team is responsible for supporting our students and graduates in a successful course experience and making a transition into a career in tech. You will work collaboratively with teammates in...


  • Vancouver, Canada Intuit Full time

    Company Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...


  • Vancouver, Canada Machobear Studios Inc Full time

    **WHO ARE WE?** - **WHAT YOU’LL BE DOING**: Curiosity, persistence, and relentlessness are just a few of the many traits you bring to us as a Client Success Specialist. You are craving an opportunity that is no short of adventure, and, where boldness, grit, grind and sweat will be a necessity in your success. Are you inquisitive, adaptable, take pride in...


  • Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Content Specialist

    5 days ago


    Vancouver, Canada Destination Canada Full time

    **Job Brief**: Destination Canada is looking for a Content Specialist, to join our team in Vancouver as we inspire travellers to explore Canada. **Job Grade & Compensation**: DC-06 $82,146 - $102,682 (CAD) + Pay for Performance **Language Requirement**: English Essential/Anglais essentiel **Security Clearance Level **:Enhanced **Employment Status**:...


  • Vancouver, BC, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...


  • Vancouver, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Vancouver, Canada Browse Full time

    We seek a highly motivated technical support specialist passionate about delivering exceptional customer experience. As a member of our customer success team, you will work directly with product users and have the chance to create outstanding experiences for them. About Browse AI Browse AI has enabled over 250,000 teams and individuals to extract data from...