Technical Services Manager

3 months ago

Vancouver, Canada Onni Group Full time

Step into the cutting-edge world of digital surveillance with our innovative company, where every day presents new challenges and opportunities. Join our team to immerse yourself in the latest surveillance technologies, enhancing security and peace of mind for our clients. Make a meaningful impact by working alongside industry experts in a collaborative environment, developing and implementing advanced surveillance solutions that protect and empower businesses and communities.

**Perks & Benefits**
- Competitive pay & a Comprehensive Benefits Package.
- Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team-building events
- Local discounts to restaurants, clothing stores, personal training, and more
- Free access to a fully equipped gym
- Friends and Family rates for our Hospitality brands.

**What You Will Do**:

- Oversee the lifecycle of service tickets for low voltage systems, ensuring prompt and efficient resolution. Prioritize and allocate resources to minimize client downtime and maintain service quality. Implement tracking systems to monitor progress and ensure timely completion.
- Lead the technical service team in daily operations, coordinating tasks, assigning responsibilities, and monitoring performance. Foster a collaborative and productive work environment, addressing operational challenges to meet service delivery targets.
- Collaborate with the Sales Manager to develop accurate cost estimates for low voltage installations. Analyze project requirements, assess labor and material needs, and contribute to detailed project proposals, ensuring alignment with client expectations and company profitability goals.
- Manage and schedule the installation and servicing of ULC fire alarm monitoring systems. Ensure compliance with industry codes and standards, and maintain accurate records of all activities for compliance and reporting purposes.
- Lead initiatives to research, evaluate, and implement new access control technologies. Stay informed on industry trends, collaborate with cross-functional teams, and develop pilot programs to test and refine new solutions for broader deployment.
- Act as the primary point of contact for clients regarding service updates, inquiries, and issue resolution. Provide timely and clear communication, fostering strong, long-term relationships through excellent customer service.
- Implement rigorous quality assurance processes to ensure that all technical services meet established standards. Regularly review completed work, identify improvement areas, and enforce corrective actions to maintain high service quality.
- Provide training and development opportunities to enhance the skills and knowledge of the technical staff. Mentor team members, encouraging professional growth and fostering a culture of continuous learning and improvement.
- Ensure all technical services comply with industry regulations, codes, and safety standards. Implement safety protocols and conduct regular audits to verify compliance, addressing any issues that arise to protect employees and clients.
- Responsible for the overall management and performance of the technical service department, ensuring it operates efficiently and meets all service delivery targets.
- Analyze workloads and resource availability to allocate personnel, equipment, and materials efficiently. Continuously seek ways to improve team efficiency and productivity, ensuring optimal performance in service delivery.

**What You Will Bring**:

- A diploma/degree in a relevant field such as Electrical Engineering, Electronics, Information Technology, Computer Science.
- At least 5 years of work experience required in a relevant field.

**About the company**:
Founded on more than 20 years of collective professional experience, Grey Owl Digital Surveillance is specialized in commercial surveillance, surveying more than 30 construction sites. This new emerging company, backed by the strong foundation of Onni, will allow you to build your skills while helping to create a new business arm.
- Please note that we offer competitive pay, a comprehensive benefits package, and programs to continuously develop and recognize employees_
- We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please._

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