Technical Services Manager

3 months ago

Vancouver, Canada CAPREIT Full time

:
**Title**: Technical Services Manager

**Reports To**: Senior Director, Technical Services

**Responsibilities**:
Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following:

- Assisting in the development, implementation, and execution of service plans with innovative approaches based on building maintenance service needs and industry best practice;
- Develops with Procurement and other Business units a contract framework that reduces cost at an appropriate risk level while compliant to the respective laws and regulations to improve effectiveness and accountability of contractors and local staff;
- Directing and overseeing maintenance functions including standards, service levels, high performance, and standard response times for all maintenance program components to maintain a consistent and standard, a high level of building repair, reliability, building safety, and customer service;
- Providing technical support for decision making to Operation Managers, building managers, and building operators to resolve building issues;
- Assisting with the ongoing management of contractors/supplier’s contracts and vendor relations including resolution of contractual issues for building managers;
- Developing standards and specification for Capital and Operating repairs and services to meet organisational objectives;
- Project managing major renovations with operation managers and contractors including specifying, requesting, and reviewing quotes from contractors;
- Providing technical support and assist with internal departments for policy and procedure development and implementation at the operations level;
- Working closely with Managing Directors and internal departments to develop annual CapEx budgets, with a focus on effective delivery to meet goals;
- Instituting corporate inspection and evaluation processes for performance assessment and long-term maintenance improvement planning that supports the yearly budget preparation cycle with the Managing Directors;
- Provides advice and feedback on the development and effectiveness of the on-site maintenance capability for operations units, including the identification of any applicable training needs and the development and delivery of training programs which ensure standards and compliance is maintained;
- Participates in the development and ongoing use of appropriate systems and technology to support the service plan to maximize innovation and reduce costs. Systems include: computer-based maintenance systems and building monitoring systems;
- Ensure buildings and work practices comply with all applicable laws and regulations related to, but not limited to, the National Fire Code, Provincial Fire Code, Federal and Provincial Environmental and Occupational Health and Safety legislation including asbestos, TSSA, and other authorities having jurisdiction by confirming all records are up to date and accurate and compliant;
- Working with the PIC manager on the ongoing evaluation of activities, structure, and deployment of staff and contracts within the Property Improvement Contract;
- Keeps abreast of market development in maintenance and assesses their opportunity value for CAPREIT;
- Producing management reports on building performance and key indicators;
- Training of site staff on systems, components, required inspections and record keeping for HVAC, electrical, fire and emergency, interior/exterior building systems and components, and any other related required building components; and,
- Other duties as assigned by the Sr. Director, Technical Services.

**Qualifications**:

- Trade certification, background in building sciences, technical education, related experience;
- Working knowledge of, but not limited to, the National Fire Code, Provincial Fire Code, Federal and Provincial Environmental and Occupational Health and Safety legislation including asbestos, and TSSA;
- Computer skills, Excel, Word, and keyboarding;
- Supervisory experience;
- Organized and able to oversee multiple projects simultaneously;
- Excellent communication; and,
- Be on call 24/7 for system failure escalations and respond to major emergencies.

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