Technical System Analyst

4 weeks ago

Delta, Canada Seaspan ULC Full time

The Technical System Analyst maintains operational excellence of Seaspan Ferries’ Operational Technology (OT) and the infrastructure and hardware supporting its Information Technology (IT), such as access control and CCTV systems. Working closely with team members and directly supporting end users, the Technical System Analyst responds to user needs while determining appropriate urgency and priority. This role contributes to the design and development of new IT/OT capabilities to suit Seaspan’s growing needs.

**Note: Due to business needs, this position is required to be fully on-site based at 7700 Hopcott Road, in Delta B,C. Occasional service is needed at another Lower Mainland location in Surrey, as well as in Swartz Bay and Duke Point on Vancouver Island. Additionally, travel between terminals onboard our vessels will be required from time to time.**

**What you'll do**
- Provide end-user support and maintains relationships through incident resolution.
- Performs administration functions such as security changes and system monitoring.
- Performs preventative maintenance, including the installation of firmware, service packs, patches, hot fixes, anti-virus software etc.
- Configures, deploys and supports IT/OT hardware devices and software.
- Produces incident reports and troubleshooting knowledge articles.
- Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.
- For simple or out-of-the box system changes, works with users and vendors to clarify and document requirements using techniques such as interviews, site visits, process analysis, and proactively make solution recommendations.
- Participates in the rollout of process improvements; proactively identifies and makes suggestions for new improvements.
- Performs additional duties as assigned.

**What you'll bring**
- Bachelor’s degree in Computer Science, Network Administration, Information Systems or Systems Engineering or completion of a Post-secondary Diploma in Computer Science.
- 3 - 5 years of related work experience (technical support, service desk, troubleshooting and problem resolution, network administration).
- Minimum 2 years of hands-on experience in implementing, supporting and administering IT/OT systems such as access control/gate automation/CCTV (preferably Genetec) or telemetry/data capture.
- Passion for service excellence and business enablement, as well as the proven ability to deliver on work products that provide measurable business benefit.
- Understanding of how the business works, and continually develops business acumen through learning and training.
- Understanding of troubleshooting principles, methodologies, and issue resolution techniques.
- Basic understanding of SQL.
- Comfortable working in marine terminal and vessel settings, including adherence to safety protocols.

**Why you'll love working here**
- This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability.
- We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).

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