Client Care Coordinator

3 weeks ago

Toronto, Canada Anova Fertility & Reproductive Health Full time

**About the organization**

Anova Fertility & Reproductive Health is the premier health centre in Canada exclusively focused on reproductive medicine and women’s health. We are the leader in innovation, education and communication for high quality, humanized fertility and reproductive care. We are the international standard for successful reproductive health and fertility centres that are committed to making the right to family accessible to everyone. We are known for our culture of support, our effective process and our holistic approach to patient care. By doing what we love, sharing what we learn and celebrating success, we encourage each other to achieve and grow, and we are role models for our community.

**About the position**

The Care Coordinator is responsible for receiving, processing, and coordinating all new patient leads for Anova Fertility and Reproductive Health and coordinates the care of patients. Works closely and collaboratively with operations and the third party program to initiate an appropriate and timely start of care for the new patient.

**Responsibilities**
- Uphold the mission, vision, and values of Anova Fertility and Reproductive Health
- Exercises confidentiality and protects the privacy for the greater good of the company
- Adheres to Anova Fertility and Reproductive Health’s professional behavior standards
- Adheres to established attendance schedule
- Performs other departmental, interdepartmental, and organizational duties/tasks as needed and requested
- Receiving referrals from referral sources and coordinate services requested for the patient
- Arrange provider of service based on patient clinical need and geographic location
- Troubleshoot and resolve problems/concerns relative to services with patient referrals
- Maintain open lines of communication with all potential patients and physician offices to facilitate optimal experience and care
- Advocate for the patient regarding best use/most appropriate service relative to their needs
- Troubleshoot and assist in the resolution of any start of care issues/concerns
- Participate in collection and reporting of quality issues/concerns to senior management
- Participate in the on-call schedule
- Assist in orientation of new staff as required
- Protect all medical information under HIPAA privacy for PHI and HIPAA security for EPHI
- Adhere to Corporate Compliance Plan related to fraud, waste, and abuse Adhere to Code of Ethics and Business Conduct Plan
- Abide by organizational policies and procedures regarding business and medical data
- Give highest priority to creating exceptional customer experience
- Anticipate and honour customer requests, needs and issues with timely follow through
- Handle and address customer complaints/concerns in empathic pleasant manner
- Ability to remain calm under pressure and resourceful in challenging and tension-filled situations
- Exude results-oriented, friendly, and positive-minded attitude and manner to internal staff and external customers

**Qualifications**
- Strong interpersonal skills
- Stong oral and written communication skills
- Pleasant phone voice and etiquette
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Knowledgeable of standard Microsoft Office programs
- Experience using CRM an asset
- 1-3 years of experience in any, or a combination of the following fields: Healthcare, Women’s Health, Fertility, Patient/Client Care, Care Coordination, Intake, Sales, Business Development
- Combination of Healthcare and Sales experience is a strong asset
- Completion of an undergraduate degree from an accredited university is an asset, particularly in life sciences or business.
- A passion for, or, a willingness to learn about the Women’s Health and the Fertility space
- An undergraduate degree from an accredited institution considered an asset
- Set high standards and goals for self, role, and performance
- Demonstrate pride in work team, and organization as a whole
- Complete work on schedule; sets and meets expected timelines
- Remain aware of personal and team needs, short term and long-term objectives
- Support and encourages colleagues in their performance
- Show initiative, reliability, follow through and the ability to self-monitor workload and performance
- Demonstrate ability to communicate effectively and express ideas clearly and concisely
- Communicate in a respectful, helpful, and positive manner with colleagues demonstrating a teaming philosophy

Follow appropriate organization lines and protocol addressing concerns, issues and questions while suggesting ideas for operation and relational problems

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Toronto, ON

  • Client Care Coordinator

    2 days ago

    Toronto, Canada North Medical Spa Full time

    We are excited to expand our Client Care team and are looking for a full-time Client Care Coordinator.The Client Care Coordinator plays a key role in creating the elevated experience for our clients by building relationships to individualize our services, optimize bookings through careful management of our systems, thoughtfully working through all situations...

  • Client Care Coordinator

    3 weeks ago

    Toronto, Canada WSAudiology Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...

  • Client Care Supervisor

    4 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: **SPRINT Senior Care **began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay...

  • Client Care Supervisor

    3 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    Position Type: Full Time, Permanent Department: Client Services Job Summary: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations...

  • Client Care Supervisor

    3 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    Position Type: Full Time, Permanent Department: Client Services Job Summary: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations...

  • Client Care Coordinator

    4 days ago

    Toronto, Canada People Ops Collective Full time

    **Career Opportunity: Client Care Coordinator (Admin)**: Join the team with **Bosley - Toronto Realty Group Inc.**, a trusted name in real estate for decades and is at the forefront of the industry in the City of Toronto, and the province. We are in search of a highly organized and client-focused **Client Care Coordinator**. This role is central to enhancing...

  • Marketing & Client Care Coordinator

    6 days ago

    Toronto, Canada Lux Furniture Rentals Full time

    **Lux Furniture Rentals is looking to hire for the following** **position**: **Marketing & Client Care Coordinator** **Responsibilities**: - Maintain/merchandise showroom appearance with on trend staging vignettes - Provide customer service and showroom tours with new clients - Assist clients in showroom with product selection, order processing and...

  • Patient Care Coordinator

    3 days ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE** **Join our Team!** **We are actively recruiting for** **Patient Care Coordinator** **Full Time** **Harbour Lights** The Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent...

  • Wedding Coordinator

    4 days ago

    Toronto, Canada Day of Wedding Coordinator Full time

    _Day of Wedding Coordinator (DOWC) is searching for an individual that's passionate about all things wedding and events and knows how to provide exceptional customer service. You are a friendly and energetic person that doesn't easily shy away from challenges and is looking to join a growing Wedding Planning business. Your unique personality is your brand....

  • Full Time Care Coordinator

    1 week ago

    Toronto, ON, Canada Circle of Care, Sinai Health Full time

    Case Manager (Regulated Healthcare Professional), Holocaust Survivor Services Job Description Case Manager is responsible for providing high quality case management services to Holocaust Survivor clients at Circle of Care. The Case Manager works collaboratively with the Holocaust Survivor Services team as well as all care providers throughout the...

  • Client Services Coordinator

    2 days ago

    Toronto, Canada Lending Hand Homecare Full time

    **Part Time Client Services Coordinator - Hybrid** The Client Services Coordinator is responsible for fostering a strong relationship between Lending Hand Home Care and its clients, their families and our caregivers. This is achieved by efficiently providing administrative support and coordinating client schedules with a friendly, enthusiastic and...

  • Client Care Administrator

    2 days ago

    Toronto, Canada DM Lyons Consulting Full time

    **_Salary $45-50K/year_** **ROLE OBJECTIVE** Reporting to the Client Care Manager, the Client Care Administrator will be working with the Client Care team to achieve the company goal of ensuring the highest level of Customer Satisfaction. Following is the job description including but not limited to the following list of responsibilities. **PRIMARY...

  • Care Coordinator

    2 days ago

    Toronto, Canada Toronto Psychology Centre Full time

    Toronto Psychology Centre has a full-time position available providing administrative support and coordinating client care within a busy, friendly, and enthusiastic practice. We are seeking an individual who wants to establish their career with us and who has the following qualities/skills: - Exceptional client relation skills; respond to clients'...

  • Program Coordinator

    3 days ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE**:_**CAREER OPPORTUNITY**_ **Program Coordinator - Remote Care Monitoring (RCM/RCM Plus)** **Full Time** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care services. The care and...

  • Care Coordinator

    2 days ago

    Toronto, Canada West Park Healthcare Centre Full time

    West Park Healthcare Centre helps patients get their lives back by providing inpatient, outpatient and outreach services in specialized rehabilitative and complex care after a life-altering illness or injury such as lung disease, amputation, stroke, and traumatic musculoskeletal injuries. By 2023, West Park’s 27-acre site will be transformed into an...

  • Care Coordinator

    4 weeks ago

    Toronto, Canada West Park Healthcare Centre Full time

    West Park Healthcare Centre helps patients get their lives back by providing specialized rehabilitative and complex care after a life‐altering illness or injury such as lung disease, amputation, stroke, and traumatic musculoskeletal injuries. West Park is building a new hospital and transforming its 27-acre site into an integrated campus of care, enabling...

  • Care Coordinator

    4 weeks ago

    Toronto, Canada West Park Healthcare Centre Full time

    **“Fostering Transformation as a Care Coordinator at West Park Healthcare Centre”** West Park Healthcare Centre aids patients in reclaiming their lives by offering a comprehensive range of services, including inpatient, outpatient, and outreach programs for specialized rehabilitation and complex care following life-altering conditions like lung disease,...

  • Respite Care Coordinator

    3 days ago

    Toronto, Canada The Safehaven Project for Community Living Full time

    For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs. Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs. Safehaven serves individuals with...

  • Logistics Coordinator

    4 weeks ago

    Toronto, Canada Product Care Recycling Full time

    **Logistics Coordinator** Office Location: 180 Attwell Drive, Toronto, ON, M9W 6A9 **About The Position** **Responsibilities**: **Logistics** - Intake service requests and calls and coordinate efficient follow up and service for clients. - Administer and report on logistics requests and program service levels - Monitor and maintain inventory levels of...

  • Community Services Coordinator

    2 days ago

    Toronto, Canada SPRINT Senior Care Full time

    SPRINT Senior Care began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as...