Client Care Coordinator

2 weeks ago

Toronto, Canada People Ops Collective Full time

**Career Opportunity: Client Care Coordinator (Admin)**:
Join the team with **Bosley - Toronto Realty Group Inc.**, a trusted name in real estate for decades and is at the forefront of the industry in the City of Toronto, and the province. We are in search of a highly organized and client-focused **Client Care Coordinator**. This role is central to enhancing our client support and administrative capabilities, ensuring our clients receive the premium service they’ve come to expect from us.

Bosley Real Estate Brokerage | Top Toronto Real Estate Brokerage

**Job Title**: Client Care Coordinator

**Location**: Mid-Town Toronto, 100% in Office

**Reporting to**:Broker

**Salary**:$50,000 - $55,000 annually

**Description**:
As a Client Care Coordinator you will be the backbone of our client support operations. A critical role that bridges our clients with the comprehensive services we offer, your day-to-day will involve close communication with clients, providing them with the necessary administrative support and coordinating effectively between different departments within the company to resolve client queries efficiently.

**Responsibilities**:

- Serve as the first point of contact for client queries, providing timely and accurate responses.
- Schedule appointments, manage client records, and prepare necessary documents.
- Support the client onboarding process, ensuring a smooth and welcoming experience.
- Coordinate with various departments to facilitate client requests and troubleshoot issues.
- Maintain a high level of service excellence, adhering to company standards and protocols.
- Assist in developing strategies to improve client satisfaction and loyalty.

**Evaluation Criteria**:

- Proven experience in client care or administrative support roles.
- Strong organizational skills with the ability to handle multiple tasks simultaneously.
- Excellent communication skills, with proficiency in creating a positive client experience.
- Competency in using CRM software and other administrative tools.
- Adaptability and problem-solving skills, with a keen attention to detail.

**Benefits**:

- Competitive salary with opportunities for bonuses based on performance.
- Comprehensive training and development programs.
- A team-oriented environment that values each member’s contribution.

**Preferred Skills & Qualities**:

- Client-first attitude: Always prioritizes the client’s needs and satisfaction.
- Communication: Articulate and clear in both written and verbal interactions.
- Organizational skills: Strong capability to organize and prioritize work effectively.
- Teamwork: Collaborates well across departments to achieve the best outcomes for clients.

**Experience & Education**:

- Experience: Previous experience in client care or administrative positions is preferred.
- Education: A diploma or equivalent in Business Administration, Customer Service, or related fields.

**How to Apply**:
Note: Only applicants shortlisted for an interview will be contacted. We look forward to hearing from you.

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