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National Coordinator, Membership

5 months ago

Oakville, Canada Family Enterprise Canada Full time

**JOB SPECIFICATION**

**Title: National Coordinator, Membership & Community Experience**

**Reports to: National Manager, Member Relations**

**Job Type: Full time**

**Location: Office is in Oakville, ON**

Family Enterprise Canada is looking for a National Coordinator, Membership & Community Experience to join our team. We are seeking an enthusiastic, resourceful, and proactive team player to join our membership team.

This multifaceted role is ideal for someone who thrives in a dynamic work environment and are dedicated to offering great member experiences and building stronger relationships with our community. Working with our National Manager, Member Relations the Coordinator is an integral part of the day-to-day operations that provides administrative and membership support to the association. As a frontline employee, you will represent a positive and professional image of the organization to all members and stakeholders.

If you're a collaborative individual who is embedded and connected in the family enterprise ecosystem and is obsessed with providing an exceptional community experience, read on and apply. We'd love to hear from you

**Highlights**
- Market competitive salary, based on experience.
- Remote work with periodic attendance at our Oakville office.
- Applications due: to be considered as received.
- Target Hiring Date: ASAP

**About Family Enterprise Canada**

Family Enterprise Canada is a national community, resource centre and learning hub for business families and certified Family Enterprise Advisors. We empower families with the resources needed to navigate challenges and embrace opportunities unique to working with loved ones.

A network built for belonging, our members connect, learn and grow through dynamic social and educational events, intimate peer-to-peer advisory groups, one-on-one mentorship, online and in-person learning experiences, and access to professionals that are specially trained in family business dynamics.

**Attributes**

**We are looking for someone who (is)**:

- **Connected / connector -** You are embedded in the family enterprise ecosystem and love making and facilitating connections across different networks of people.
- **Problem solver** - You are energized by fixing breakdowns or anticipating & avoiding issues.
- **Collaborative** - You enjoy working with others and keeping the team in the loop and equally comfortable working independently.
- **Excellent people skills** **and emotional intelligence**:

- You’ll interact with community members in a helpful, tactful, and friendly manner, listen to and understand their needs, and co-create together.

**Requirements**:

- Experience in member relations and/or customer service roles.
- Experience and strong knowledge of association management systems (AMS) including data analysis and reporting.
- Proficiency in MS Office Programs (word, excel, PowerPoint, etc.), Zoom and Teams. Survey Monkey, Mail Chimp and WordPress would be an asset.
- Ability to speak and/or write fluently in French is an asset.

**Responsibilities**
- Respond to all enquires about membership, as well as general enquires about the association.
- Updating records and ensure proper maintenance of AMS (Association Management System)
- Assist Business Development manager with new membership recruitment and onboarding.
- Assist with membership outreach and new membership campaigns.
- Developing and implementing member programs and services that add value across Canada.
- Perform other related duties of a comparable level/type as assigned.

**Culture + Benefits**

**Competitive salary and benefits** — market competitive salary and group health + dental benefits are available for team members after 3 months.

**Rest and vacation cycles** **—**we provide the following opportunities for rest and disconnecting, with ample flexibility:

- **Vacation -** Annual entitlement of 15 paid vacation days
- **Personal/sick days -** annual entitlement of 8 paid personal/sick days
- **Remote Work -** flexibility to work remotely with periodic attendance in office
- **Summer 4-day workweek -** from July 1 to September 1, our team works four days per week.
- **Holiday Closure** **-** the office is closed for the last week in December.

**At Family Enterprise Canada, there is a seat for everyone at our table.**

We celebrate Equity, Diversity, and Inclusion, it guides our decisions, informs our choices, and inspires our service to the community.

Equity, Diversity, and Inclusion is fundamental to the way we attract, train, and grow our team.

Everybody is welcome. Your seat is waiting.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)
- Administrative: 2 years (required)

Work Location: Hybrid remote in OAKVILLE, ON