Global Quality Director

6 months ago

Oakville, Canada Veolia WTS Full time

**Company Description**

This role is responsible for the provision and support of Quality and Continuous Improvement Programs across ES Services and reporting to the Global Supply Chain & Expert Ops COE Leaders.

**Responsibilities**:

- Create a best-in-class quality system & structure within our Services organization
- Responsible for creating and delivering Quality objectives that align with business objectives
- Sets business strategy for audit execution, continuous improvement, document control and overall QMS administration
- Guide a team of direct and indirect individuals committed to striving for excellence in audit execution, quality management system provisioning, document control management, and continuous improvement
- Partner with Regional Fulfillment, Customers, Commercial, Engineering, COE, and HQ teams to develop efficiency in processes that will be key drivers to business growth
- Supports excellence in Quality and Lean practices by benchmarking across industry leaders, competitors and parallel industries
- Partners to drive Quality Audit results and Business Process excellence
- Maintains ISO 9001:2015 standards across business
- Champions the creation of a continuous improvement culture, through thoughtful & systematic projects to inspire this mindset
- Builds a quality network throughout all the business functions to drive activity and compliance on quality initiatives
- Drives processes and reporting for Quality Priorities, all breakage and escaping defect events. Drives reporting via COQ and COF
- Ensures that the quality department leads RCA and Lessons learned processes across the business
- Guides operational excellence and planning needs around Quality & Lean
- Collaborates on training needs within the quality network to ensure effective skill set balance, geographic support, and employee development
- Partners with Digital team to deliver a best in class suite of IT tools
- Requests, Reviews and Compiles data from Customer surveys to drive continuous improvement and best practice sharing
- Delivers effective document control strategy for managing controlled library of documents in coordination with broader WTS business

**Qualifications** Qualifications/Requirements**:

- University degree/certificate for Engineering, Science or similar technical field
- At least 5 years of leadership experience
- At least 7 years of working experience with Quality Management System (QMS)
- Ability to communicate at executive level with concise verbal and written communication skills.
- Excellent leadership skills - adept at creating collaborative and innovative teaming environments.

**Desired**:

- Lead Internal Auditor Certified
- Experience/Comprehension of ISO 9001:2015 requirements - Experience managing a disperse & remote workforce.
- Customer focused, clear thinker, and detail oriented.
- Able to prioritize, organize work, and meet deadlines
- Demonstrated resilience and tenacity
- Able to multitask, provide direction and address issues as they arise
- Work experience in water treatment field
- Ability to travel, as needed, up to 25% of time.

**Additional Information** We are proud of our diverse and inclusive team, and are committed to continuing to foster a work environment that celebrates and values diversity. We believe that the diverse perspectives and experiences brought by our team members contribute to our success and drive innovation. Come be part of something special - start your journey today

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