Branch Technology Experience Task Force Lead

2 weeks ago

Toronto, Canada BMO Financial Group Full time

55 Bloor Street West Toronto Ontario,M4W 1A6

**Branch Technology Experience Task Force Lead**

**Description**

The Task Force Lead will act as an expert and focal point for resolution of P&BB technology issues impacting the sales and service experience. In this role, they will coordinate and manage the efforts of business and work with technology teams to improve issue identification, triage, and resolution. In addition, the Taskforce Lead will identify, implement and communicate opportunities to proactively avoid impacts to branch productivity with a focus on executional excellence, as well as drive the development, implementation and delivery of operational performance metrics to track and manage the technology experience.

The Task Force Lead will be a prime liaison and will maintain strong relationships and collaborate with divisional leadership, branch, project teams, LOB contacts and Technology to develop and implement initiatives aimed at optimizing and improving the employees and customer experience. Task Force Lead will drive projects/backlogs, recommendations and delivery of new tools to improve the branch/contact centre technology ecosystem.

**Key Accountabilities**
- Coordinate and manage the efforts of business and technology teams to improve issue identification, triage, and resolution for escalations from employees
- Identify, implement and communicate opportunities to proactively avoid impacts to branch productivity with a focus on executional excellence
- Meet operational performance metrics to track and manage branch technology experience
- Act as a lifeline for the field focusing on executional excellence and adoption of new branch
- Provides support to the divisional offices with respect to escalations and branch technology support
- Support initiatives re: branch sales and service needs to Technology in order to share information on the business direction, and influence decisions on future technology direction
- Build, sustain, and leverage professional relationships and people networks with many internal and external partners to stay abreast of internal and industry best practices and areas for improvement
- Ensure advice and guidance is aligned with the Bank’s security policies
- Contribute to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
- Drive project strategy/backlogs, recommendations and delivery of new tools to improve the branch/contact centre technology ecosystem

**Business Delivery and Operational Effectiveness**
- Maintain an awareness and understanding of all major branch technology initiatives that have the potential to impact the employee experience
- Ensure Key Performance Indicators (KPIs) are met or exceeded
- Function at a high level of conceptual ability, problem solving and know-how to provide the structure, processes and systems for assessment, prioritization and implementation of program initiatives

**Change Management and Implementation**
- Ensure the overall implementation of change is timely, efficient and consistent with the change management
- Investigate, recommend and implement changes for continuous improvement of business processes and procedures
- Foster an environment of continuous improvement and create frameworks to encourage all employees to identify process improvements and adopt best practices

**Client and Relationship Management**
- Develop and maintain excellent relationships with frontline employees, Divisional Office Stakeholders, Technology Partners, Senior LOB Management, Branch Leadership and External Vendors

**Qualifications**

**Knowledge & Skills**
- Possesses a university/degree/college diploma in related discipline(s) or equivalent work experience, 5-7 years of relevant experience
- Knowledge of distribution/branch systems is desired as is a strong aptitude for technology
- In-depth knowledge of branch operating environment
- Exhibits solid knowledge of Enterprise technology standards and guidelines
- Possesses advanced presentation, facilitation and communication skills, both oral and written
- Demonstrates advanced relationship management skills
- Illustrates advanced developed analytical skills
- Able to work well within a team and as an individual contributor
- Open to change, tolerant of ambiguity
- Highly motivated & demonstrates initiative
- Well-organized & detail oriented
- Is comfortable in both business and technical discussions

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact

  • Technical Lead

    Found in: Talent CA C2 - 6 days ago

    Toronto, Canada GFL Environmental Full time

    Under general direction of the Branch Technologies Department Manager, the Technical Lead will oversee the technical aspects of deploying and maintaining our branch software and technologies by participating in architectural and design decisions, guiding other IT teams’ members in technical matters, and supervising system modifications. The Technical Lead...

  • I&it Lead Technology Specialist

    23 hours ago

    Toronto, Canada Ministry of Natural Resources and Forestry Full time

    Consider this fantastic leadership opportunity with the Land and Resources Cluster of the Ontario Public Service (OPS). We are looking for a motivated professional with Salesforce knowledge and skills, to join our team, in the role of I&IT Lead Technology Specialist. If this challenging opportunity interests you then don't hesitate to apply! - 300 Water...

  • Technology Lead

    22 hours ago

    Toronto, Canada Critical Mass Full time

    As Technology Lead you'll be tasked with delivering on fast paced, creative, campaign centric projects. You'll put your knowledge of HTML, CSS, React and JavaScript to architect accessible, scalable, and performant web experiences. You'll collaborate closely with Project Delivery, Creative, QA and DevOps team members through each iteration of work, helping...

  • People Operations Specialist

    Found in: beBee S CA - 1 week ago

    Toronto, Canada Branch Furniture Full time

    About BranchBranch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None of...

  • People Operations Specialist

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Branch Furniture Full time

    About BranchBranch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None of...

  • Manager, Branch Administrator

    2 days ago

    Toronto, Canada Richardson Wealth Full time

    **Employment Status**: Permanent Full-Time **Location**: Toronto, ON **Department**: Corporate Retail **Reporting To**: Branch Manager **Job Id**: TOR - 059 **Job Level**: L4 **Seniority Level**: Mid-Senior **Position Overview**: The Branch Administrator fulfils a leadership role in the branch providing operational and administrative support to...

  • People Operations Specialist

    2 weeks ago

    Old Toronto, Canada Branch Furniture Full time

    About BranchBranch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None of...

  • People Operations Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Branch Furniture Full time

    About Branch Branch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in...

  • People Operations Specialist

    7 hours ago

    Old Toronto, Canada Branch Furniture Full time

    About BranchBranch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None of...

  • Branch Manager

    4 days ago

    Toronto, Canada Henry Schein Full time

    **Branch Manager - Toronto** **(** **Job Number**: **19389** **)** **Description** **Branch Manager** **Toronto** **Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology** Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment,...

  • Customer Success Representative

    23 hours ago

    Toronto, Canada Branch Furniture Full time

    **A BIT ABOUT US** Branch is shaking up the $46B office furnishing industry to build an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work wherever you are. We pride ourselves as the industry leaders with record breaking NPS scores and chart topping customer satisfaction. We're a dedicated...

  • Field Engineer, Service

    10 hours ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, Service Summary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • Field Engineer, Service

    6 hours ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, Service Summary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • Field Engineer, Service

    7 hours ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, Service Summary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • I&IT Lead Technology Specialist

    Found in: beBee S CA - 2 weeks ago

    Toronto, Canada Ombudsman Ontario Full time

    Effective April 1, 2024 the salary range for this position is $83,037 to $120,691 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.The Land and Resources I&IT Cluster is seeking a...

  • Amended - Design Lead

    2 days ago

    Toronto, Canada Cabinet Office Full time

    **AMENDED - end date extended from May 31st, 2023 - June 19th, 2023 **The Job** Our mission at the Marketing and Creative Strategy branch is to work with our ministry partners to provide best-in-class marketing, social media, and media planning and buying services for government programs and initiatives. We are committed to enhancing government marketing...

  • I&IT Lead Technology Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Ombudsman Ontario Full time

    Effective April 1, 2024 the salary range for this position is $83,037 to $120,691 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.The Land and Resources I&IT Cluster is seeking a...

  • Manager, Infrastructure Technology

    1 week ago

    Toronto, Canada MUFG Full time

    **Job Summary**: The Manager, Infrastructure Technology will play a key role in administration and operational aspects of infrastructure environments along with collaborating with the technology teams to support both, “build the bank” and “run the bank” initiatives. **Primary Accountabilities**: **Technology Operations**: - Provide leadership and...

  • Infrastructure Technology Manager

    5 days ago

    Toronto, Canada MUFG Full time

    **Job Summary**: The Infrastructure Technology Manager will play a key role in administration and operational aspects of infrastructure environments along with collaborating with the technology teams to support both, “build the bank” and “run the bank” initiatives. **Primary Accountabilities**: **Technology Operations**: - Provide leadership and...

  • Branch Supervision Specialist

    1 week ago

    Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 **Qualifications**: - Licensed as an IIROC Investment Representative or Registered Representative for 2+ years (or close to having been) - Beneficial qualifications include Investment Dealer Supervisors Course, Branch Managers Course, or Options licensing. Role - Successful applicant will be working with...