Business Support Analyst, User Readiness, Imits

3 weeks ago

Vancouver, Canada PHSA Full time

**Business Support Analyst, User Readiness, IMITS**

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Gathers detailed information from provider/user departments by methods such as interviews, environmental scanning, document reviews, business process descriptions, needs and gap analysis and workflow analysis. Validates stakeholders’ business requirements and facilitates the analysis and reporting of client information. Prepares detailed business requirements, functional specifications, and implementation plans and schedules. Refers problems and seeks work direction from Senior Business Support Analyst as required.
- Uses formal data gathering techniques to extract data from various systems, and applies appropriate methods to analyze, model, interpret, and summarize results such as performance indicators. Compiles, analyzes, and interprets large data sets from multiple sources using data visualization tools, in order to develop reports to assist with project planning, implementation, monitoring and reporting against outcomes and targets. Translates analyses into relevant, understandable, and powerful visuals. Seeks work direction from Senior Business Support Analyst as required. Presents results to leader and internal and external stakeholder groups, in collaboration with colleagues including clinical & business operations, User Readiness, IMITS and Project staff.
- Supports the coordination of User Readiness activities and day-to-day operations by methods such as maintaining training calendars and schedules, course curriculums in LearningHub, CIS training domain patient data refreshes, and drafting related staff work schedules as directed.
- Creates and updates reference materials on processes and standard operating procedures as directed, and contributes to the development of policies that support the delivery of Clinical Information System (CIS) training and access.
- Provides user troubleshooting and support for routine device, remote and software issues prior to and during education sessions such as registering for sessions, logging into training system and selecting video/audio options by providing step-by-step instructions, asking questions, fielding technical inquiries, and escalating unresolved or more complex issues according to established procedures.
- Works with external stakeholders to prepare and interpret data and reports. Provides technical guidance in data gathering and uses analytical techniques and tools to support team projects and strategic initiatives. Engages and consults with external stakeholder groups, including Health Authority representatives, to discuss and define business requirements and processes.
- Designs, develops, and maintains reports and analytical solutions by gathering business requirements, translating requirements into technical specifications and logical data model, developing corresponding database, troubleshooting errors, and deploying solutions. Writes ad-hoc queries and reports to support staff and leaders in data analysis, when required.
- Reviews, analyzes and defines current and future state business processes and contributes to the development of process requirements and specifications by generating ideas and formulating recommendations to the team. Identifies emerging new and changing needs of business and clinical users.
- Sets up meetings and training sessions by methods such as booking physical and virtual rooms, arranging for equipment and its setup, confirming with participants including trainers and trainee’s, and preparing and distributing curriculum, training material, agendas, notices, schedules plus changes and cancelations as applicable.
- Provides recommendations for process improvement and works with colleagues and leaders to evaluate alternative solutions, which most effectively meet needs while maintaining acceptable business standards.
- Attends and participates in team, departmental, and project meetings, as required. Attends training sessions and workshops, as required.
- Creates documentation templates and communicates documentation requirements to other departments or external vendors. Utilizes word processing, spreadsheet and graphics software to produce and update a variety documents including reports, training support material, correspondence and surveys from draft or instruction.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Graduation from a recognized degree or diploma program in Business, Health Administration, Health Informatics or a related discipline field, two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

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