In Home Tech

7 months ago

Edmonton, Canada Shaw Communications Full time

A little about us
The Shaw In-Home Team is focused on connecting its customers to the world through a best-in-class, increasingly needed and expected always-on, seamless connectivity experience. Shaw has created a fast, expansive, and resilient networks to power it. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers. As an In-Home Technician, you will be the face of this experience

In Home Techs at Shaw Communications love to provide a great customer experience and are driven to make customers for life. They have excellent interpersonal skills; they love technology and are self motivated. They solve problems on the fly while being detail oriented. Our goal is to improve customer service at Shaw by leaps and bounds. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work.

If you have superior customer service skills with some technical ability, this could be your calling.

**This position is compensated on a per unit basis** A Cable Installer’s income is based on pre-determined rates for each service/task completed and will vary depending on the number of services completed as well as the entrepreneurial spirit of the In Home Technician.
The role
- Share your passion for Shaw products and services as you build relationships with customers
- Install and Service Internet, Video, Digital Phone, and Home Entertainment equipment for our customers
- Install wiring; including drops, outlet wiring, and building infrastructure
- Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
- Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone, and/or cable services with an extreme emphasis on one-call resolution
- Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
- Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
- Maintain accurate inventory information of customer premise equipment
- Maintain a working knowledge of:

- Relevant role related tools and test equipment
- Diagnostic and fault-finding skills of all service from tap to device
- Demonstrate, promote, and sell the features, advantages, and benefits of Shaw’s products and services while providing superior customer service
- Ensure branch target customer experience expectations are met at every visit.
- Utilization of all relevant self-serve online tools.
- Interpretation of different service call and work order types.
- Learn and adhere to all applicable Health & Safety regulations
- Various other duties as required

Your skills/experience
- Share your passion for Shaw products and services as you build relationships with customers
- Install and Service Internet, Video, Digital Phone, and Home Entertainment equipment for our customers
- Install wiring; including drops, outlet wiring, and building infrastructure
- Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
- Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone, and/or cable services with an extreme emphasis on one-call resolution
- Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
- Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
- Maintain accurate inventory information of customer premise equipment
- Maintain a working knowledge of:

- Relevant role related tools and test equipment
- Diagnostic and fault-finding skills of all service from tap to device
- Demonstrate, promote, and sell the features, advantages, and benefits of Shaw’s products and services while providing superior customer service
- Ensure branch target customer experience expectations are met at every visit.
- Utilization of all relevant self-serve online tools.
- Interpretation of different service call and work order types.
- Learn and adhere to all applicable Health & Safety regulations
- Various other duties as required

Other details

This position requires the successful completion of a criminal (and credit) background check
Hires starting on or after November 15th will be required as a condition of employment to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption).

  • Carpet Service Tech

    7 days ago

    Edmonton, Canada Builders Floor Centre Ltd. Full time

    Required carpet/lino service tech to do repairs as needed in new construction & retail homes. Must have own Liability & WCB. Knowledge in the flooring industry with carpet & lino a must. Please reply with resume. **Experience**: - flooring installation: 10 years (preferred) Work Location: On the road

  • Administrative Assistant

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Human Resources Administrator

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Administrative Assistant

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • 3D Solidworks Modeler

    1 month ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • 3D Modeler

    2 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Administrative Assistant for HR Group

    7 days ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Wetland Ecologist

    4 weeks ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Wetland Ecologist

    2 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Environmental Data Technician

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Ceramic Tile Service Tech

    9 months ago

    Edmonton, Canada Builders Floor Centre Ltd. Full time

    Experience with Ceramic Tile a must. We are looking for a service tech to do repairs as needed in new construction & or retail homes. Must have own Liability & WCB. Experience is required. Please forward resume. Schedule: - Monday to Friday Work Location: On the road

  • Permafrost Geotechnical Specialist

    1 month ago

    Edmonton, Alberta, Canada Tetra Tech Full time

    Job DescriptionTetra Tech is a leading provider of innovative solutions for complex challenges. As a Permafrost Geotechnical Specialist, you will be part of our team working on large-scale projects in the Arctic region.Company OverviewTetra Tech combines global resources with local delivery, providing smart and scalable solutions for challenging projects....

  • Geological Consultant

    1 month ago

    Edmonton, Canada Tetra Tech Full time

    At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges.Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network....

  • Junior Aquatic Biologist

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Proposal Coordinator

    4 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Intermediate Aquatic Biologist

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Highly Skilled Transportation Engineer Wanted in Edmonton, AB

    1 month ago

    Edmonton, Alberta, Canada Tetra Tech Full time

    We are seeking a highly skilled Transportation Engineer to join our team in Edmonton, AB. This is an exciting opportunity to work with world-class engineers and scientists dedicated to delivering high-quality civil and geotechnical engineering projects from conceptual design to final construction.About the RoleWork on transportation infrastructure,...

  • Administrative Assistant

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Talent Acquisition Specialist

    7 months ago

    Edmonton, Canada Tetra Tech Full time

    Discover your full potential! At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Tech Sales Career Launch in Business-to-Business

    4 weeks ago

    Edmonton, Alberta, Canada PROSPECT HUMAN SERVICES in partnership with Palette Skills Full time

    Prospect Human Services, in partnership with Palette Skills, offers a unique blend of coaching and employer connections for those eager to break into the tech sales industry.The company's training program is partially subsidized, making it more accessible to individuals keen on pivoting their career paths. This intensive coaching and unmatched employer...