Community Outreach Worker

2 weeks ago

North Vancouver, Canada Canadian Mental Health Association North & West Vancouver Full time

**Outreach Worker (Farsi-Speaking) (35 hours/week)**
**CMHA NORTH AND WEST VANCOUVER**
- Our vision: Mentally healthy people in a healthy society_

**Key Duties and Responsibilities**
- Connect with people who are homeless or at-risk of homelessness to provide case management, housing search services and links to community resources.
- Build trust and rapport with clients while respecting their privacy and autonomy.
- Lead and support clients to access income (Ministry of Social Development and Poverty Reduction, Income Assistance, and Persons with Disability).
- Educate, inform, and advocate for clients regarding benefits and entitlements (social assistance, rental subsidies, employment supports, low-income services i.e. food bank and food stamps)
- Build partnerships with appropriate community supports including government, the Shelter, mental health services etc. to build awareness of the program as well as to facilitate supports for clients.
- Providing outreach, case management, counseling, advocacy, and other needed services to clients in any environment including: the streets, shelters, hospitals, institutions, apartments, and office
- Attending all regional and partnerships meetings, and training as required.
- Create, build, and foster partnerships with housing providers and landlords.
- Connect regularly with the Director of Operations to report progress, discuss challenges and prepare documents required by management.
- Liaise with Health Connections Clinic outreach and medical services.
- Support with picking up the food from the foodbank and organizing the food for the food bank program.
- Perform other duties as required.

**Abilities and Values**
- Experience working with people with mental health and/or addictions issues as well as familiarity with “the street”.
- Knowledge of harm reduction principles, crisis prevention and intervention and conflict resolution and de-escalation skills.
- Ability to work independently and in a collaborative team environment with community partners.
- Trained in Naloxone administration and know the signs of a drug overdose.
- Excellent oral and written communication skills.
- Teamwork and leadership skills.
- Perform statistical and trend analyses, projections, and present information using MS Office.

**Qualifications**
- 2+ years of experience supporting adults with mental illness, addiction, poverty and homelessness with a diploma or Degree in Social Services and/or an equivalent combination of education, training, and experience*.
- _*We are looking for experience in the social services sector particularly, working with federal or provincial clients; acquired knowledge of the continuum of housing and barriers to accessing safe and affordable rental markets; and serving socially marginalized or disadvantaged populations with complex and multifaceted needs. Sensitivity to clients with Aboriginal ancestry and disabilities._
- Valid First Aid and CPR
- Basic computer and Internet literacy (including MS Word/Excel/Outlook)
- Mental Health First Aid (or willingness to complete it)
- Criminal Record Check is a condition of employment.
- Valid driver’s license and access to a reliable vehicle.
- De-escalation training and indigenous cultural competency training are recommended.
- Knowledge of Farsi-speaking communities and ability to communicate in Farsi (written and spoken) is required for this position.

**Hours of Work and Considerations**

**Hours**: Monday to Friday 9am-4:30pm which includes an unpaid 30-minute meal break. This is a maternity leave coverage position for 18 months.
**Location**: On location in the Lonsdale Office: 300-1835 Lonsdale Avenue, North Vancouver.
**Salary**: $24-28 per hour depending on experience.

**Benefits**: 3 weeks of vacation and comprehensive extended health and dental benefits, including Health Spending Account, RRSP.

**We are an equity employer and encourage applicants from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders and others who may contribute to our further diversification.**

**How to Apply**

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

Pay: $24.00-$28.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Outreach Worker: 2 years (required)

**Language**:

- Farsi (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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