Mobile Compliance Officer

2 weeks ago

Oakville, Canada Town of Oakville Full time

**Job Details**:
Permanent Full-Time (CUPE 1329)

**Posting Status**:
Open to all current Town of Oakville employees and external applicants

**Closing Date**:
Applications for this position must be received at oakville.ca by no later than 11:59 pm on **August 30**, 2023**.

Reporting to the Supervisor of Enforcement Services, the Mobile Compliance Officer proactively and reactively enforces by-laws and provincial legislation pertaining to a variety of town matters such as licensing, nuisances, noise, signs, municipal right of way, lot maintenance, zoning and parking etc. The Mobile Compliance Officer identifies, investigates and responds to by-law violations, collects evidence and/or issues charges or penalties.

**Responsibilities**:

- Provide the public, and other interested individuals, information and assistance on related areas of enforcement including Town by-laws and policies, Provincial Acts and regulations and other information as appropriate.
- Inspect properties, vehicles, and buildings to ensure conformance with designated by-laws (i.e. licensing, nuisances, noise, signs, zoning and parking).
- Where contraventions of by-laws or other applicable legislation is identified, interact directly with person(s) most likely to be responsible to achieve compliance with the by-laws.
- When appropriate initiate action through the Administrative Penalty System or the Provincial Offences Act.
- Able to manually and electronically assemble a complete case profile including detailed notes, photographic evidence, and any other documentary evidence relevant to investigations, in sufficient detail to support prosecution.
- Triage after hours service requests to determine if a safety risk is present and take appropriate action to call out appropriate staff.
- Attend hearings and give evidence under oath based on investigations of by-law contraventions and may be required to attend Provincial Offences Court.
- Establish and manage a Call Centre portfolio in AMANDA of By-law (IB) and Licensing (IL) folders as well as Salesforce.
- Patrol assigned areas on foot and in a vehicle in all weather conditions.
- Liaise with other outside agencies on joint investigations and initiatives
- Act as a community ambassador by providing information to the community on by-laws and services offered at community events, public speaking engagements, open houses and public information sessions.
- Identify the need for new regulations and changes in conditions within the community and makes suggestions to the supervisor.
- Adhere to a strict code of confidentiality, incidental to all section investigations.
- Wear a town uniform and operates marked town vehicles.
- Perform other duties as assigned, including weekend and evening shifts under an altered work schedule to be determined

**Qualifications**:

- Successful completion of a Community College Diploma in security or law enforcement and/or completion of the Municipal Law Enforcement Officers Association of Ontario part #1 training combined with at least one year of relevant enforcement experience. A combination of education and experience may be considered.
- Knowledge of municipal government structure, protocols and impact including town by-laws.
- Excellent verbal and written communications.
- Strong public relations skills, as well as the ability to deal authoritatively, but politely with the public.
- Ability to work in a stressful environment while maintaining a professional demeanor.
- Strong conflict resolution, negotiating skills and ability to diffuse emotionally charged situations.
- Strong analytical and problem solving skills and proven attention to detail.
- Proven ability to multitask and manage interruptions and re-prioritizing of work.
- Knowledge and ability to work in a computerized environment is required including GIS. Experience with Amanda and Salesforce is preferred.
- Applicant must be able to work independently and within a team environment.
- Ability to work shifts on a 24 hour rotation.

**DATED**:August 21, 2023**:
**We thank all applicants and advise that only those selected for an interview will be contacted.**:

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