Support Staff

3 weeks ago

Toronto, Canada Rogers Communications Full time

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month

**Are you interested in joining the Toronto Blue Jays Game Staff Team? This is your chance.**

**The Toronto Blue Jays are looking for Support Staff.**

**SUMMARY**

The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication to custom service and a passion for enhancing the fan experience from entry to exit of both events and games. This role requires a willingness to assist fans in a polite and friendly manner, strong interpersonal communication skills and ability to problem solve.

Applicants must be available to work 90% of all non-baseball related events, such as concerts, and 40% (32 games) of regular season Toronto Blue Jays home games, including evenings, weekend and holidays as required. Staff will be expected to attend pre-event/game meetings 30 minutes prior to gates open.

This is part-time contract position running from January to November, with the possibility of extension.

**This role may be for you if**:

- You have a passion for customer services
- You are hands-on and unafraid of taking on new challenges
- You thrive in a fast-paced high-volume working environment

**RESPONSIBILITIES**:

- Greet and assist all fans with a welcoming, friendly attitude
- Provide directions for fans towards seating areas, their seats or any other desired location such as concessions or merchandise locations.
- Monitor safety of all fans
- Receive and act on any fan complaints with a warm attitude and problem-solving approach
- Fulfill duties of assigned role in accordance to job specific training provided
- Report any incident (major or minor) on an Incident Report Card and submit report to your supervisor

**QUALIFICATIONS**:

- Excellent problem solving and judgment skills
- Strong ability to be assertive and influential
- Excellent oral and written communication skills complimented with a friendly and professional manner
- Basic familiarity with mobile devices and navigating apps
- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills
- You must be able and interested in supporting a team environment
- Available to work a minimum 90% of all non-baseball events scheduled in a calendar year
- Available to work a minimum of 40% (32 gams), Blue Jays regular season scheduled home games
- Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs inside/outside for 3-5-hour shifts

**This role may be for you if**:

- You have a passion for customer services
- You are hands-on and unafraid of taking on new challenges
- You thrive in a fast-paced high-volume working environment**Schedule**: Part time

**Shift**: Variable

**Length of Contract**: No Selection

**Work Location**:1 Blue Jays Way (210), Toronto, ON

**Travel Requirements**: None

**Posting Category/Function**:Baseball / Stadium Operations & Game Day Events

**Requisition ID**: 279865

Posting Notes: Rogers Sports & Media

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