Fixed Operations Manager

3 days ago


Victoria, Canada VICTORIA HYUNDAI Full time

**Victoria Hyundai** is looking for a **Fixed Operations Manager** to drive our team We are growing and will be moving to our brand new 37,000 square foot state of the art facility in Langford in 2024.

As one of British Columbia’s finest automobile dealerships, Victoria Hyundai is proud of our award winning models, and our commitment to quality and value-driven customer service.

**Why choose us**
- Competitive pay and bonus package
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards - commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security

Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Kelowna Hyundai is an equal opportunity employer with a unique team and working environment.

**Who are you?**
- Have a minimum 3+ years experience in Automotive Service Management
- Have a proven track record leading teams
- PBS knowledge is considered a key asset
- Hold a valid driver licence
- Must be eligible to work in Canada

If this sounds like the perfect fit, we can’t wait to hear from you

**What does the day to day look like?**
- Prepare an annual operating budget, goals and objectives for the Service & Parts department and monitor the departments’ performance
- Lead and mentor the Service Manager and Parts Manager
- Support the Service Manager and Parts Manager in the training of the service, parts, and detail department team members
- Work with all department managers to improve profitability and efficiency
- Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business
- Ensure a guest experience that exceeds our guest’s expectations and the manufacturer’s customer satisfaction index (CSI)
- Work collaboratively with other group fixed operations managers, parts and service managers
- Take direction and support the Director of Fixed Operations with group initiatives, policies and procedures
- Assist in the creation of fixed operation policies and procedures for approval by the Director, Fixed Operations and Dealer Principal

**Who are we**:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
- **#INDHigh**_

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00-$150,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- fixed operations manager: 3 years (preferred)
- Customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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