Manager, Learning

5 months ago

Vancouver, Canada Expedia Partner Solutions Full time

**Manager, Learning & Development**

Expedia Cruises is looking for a dynamic and inspirational manager to lead our Learning & Development team. This leader will create and execute, through effective collaboration, the overall strategy and execution of Learning and Development for the Franchisees, Managers, and Vacation Consultants across North America.

As a leader, you will be responsible for increasing the effectiveness of the Cruise team through onboarding, product and tool updates, continuing education, and ongoing coaching. You will work closely with leaders within the organization to support business initiatives through L&D. You will drive the performance of a team of learning and development professionals and at times will roll up your sleeves and facilitate sessions or provide direct training. This role is also responsible for ensuring the administration of our learning management system.

What you’ll do:

- Design, develop and implement the Learning and Development Strategy and Roadmap that includes a broad scope of training for our Franchisees, Managers and Vacation Consultants
- Lead a distributed team of Learning and Development professionals
- Conduct learning needs analysis to identify gaps in knowledge and recommend training solutions
- Measure to evaluate success, ensuring the effectiveness of training solutions by linking desired outcomes to business performance indicators, and tracking and evaluating results.
- Actively identify, mitigate, resolve, or call out any risks, issues, and dependencies that could impact the delivery of L&D solutions
- Inspire your team to distil business insights through analysis and actively provide business solutions and/or a strategic path forward
- Own critical conversations across all levels of leadership and our franchisees ensuring a strong presence and influencing skills
- Develop the Franchisees, Managers and Vacation Consultants by building world class salespeople and improving effectiveness and productivity based on strategic imperatives and pillars
- Build strong relationships with key stakeholders across the business to understand their needs and objectives, managing resources to balance priorities and deliver impactful solutions
- At times facilitate in person and virtual training
- Maintain and lead enhancements of the existing Learning Management System (LMS) and reporting systems (Adobe Learning Manager)
- Lead continuous improvement in ensuring training material is consumed and not just created

Who You are:

- Must have experience in training and facilitation and have a high level of capability
- Undergraduate degree or equivalent professional experience in education, adult learning, or a related field
- Bachelor’s or Master’s degree in a related field; or equivalent professional experience
- 5+ years’ experience in a major corporate training environment managing people in a matrixed organization across multiple teams or groups
- Establish and maintain effective working relationships with all levels of employees
- Experience in a broad range of facilitation including train-the-trainer, coaching, and virtual delivery
- Significant experience leading people and/or complex projects in the L&D field
- Experience working in a role within a matrixed organization
- Ability to tackle problems independently and deliver results based on a range of requests
- Ability to deal with a high volume of change and ambiguity within an organization
- Ability to create momentum and foster organizational change
- Excellent coordination, project management, and organizational skills
- Strong verbal and written communication skills
- Enthusiastic role model and inspirational leader
- Shows judgment when analyzing situations and making data-driven decisions, high attention to detail
- Dedication to uncovering opportunities for improvement and initiation of change.
- Creative in developing solutions
- Quality and process-driven in delivery
- Excellent time and workload leadership skills; ability to prioritize
- Be a positive force of change
- Confident in abilities and works with humility
- Attested experience to work well in a fast-paced environment
- Excellent interpersonal skills with the ability to build relationships at all levels
- Ability to plan and prioritize work whilst remaining calm under tight pressure
- Ability to travel, including internationally

LI-LM1

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Depart

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