Supervisor, Conference and Event Services

3 weeks ago

Edmonton, Canada MacEwan University Full time

SUPERVISOR, CONFERENCE AND EVENT SERVICES

**CONFERENCE SERVICES**

**Competition No.** 24.03.71

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
MSA Band E (Steps 1-8): $29.61 - $43.05 per hour
March 21, 2024**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
- Our comprehensive undergraduate university offers 59 programs to more than 18,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.**Opportunity**:
MacEwan University seeks an experienced individual for a full-time continuing Supervisor, Conference and Event Services role with our Conference Services Department. Reporting to the Manager of Conference and Event Services, you will coordinate the effective day-to-day operation of Conference and Event Services and supervise, lead, and support a conference and event planning staff team. You will also handle high-level, high profile and complex events at the university, including President’s office events, government press conferences with senior officials, etc.

Key responsibilities include:

- Act as the liaison between CAES, service providers, and the client, including monitoring and ensuring all details and requirements of the event (space, catering, set up, staffing, security, parking, signage, audiovisual support and equipment, and ITS technical support) are clearly communicated, understood, agreed to, completed and delivered on time and as ordered; if requests for changes are submitted by the client, evaluates the request to determine if it can be accommodated and issues an amended contract for the client to re-sign as needed
- Supervise, direct, and guide the event planning team; assign and monitor workload and performance while monitoring and ensuring quality and quantity standards are met
- Ensure the event planning team is appropriately staffed to meet operational needs, balanced by fiscal responsibility
- Serve as a point of contact, reference and escalation for the event planning team; works with staff to discuss problems, provide solutions and advice, and remove barriers to success through active problem-solving and based on knowledge of established processes, practices and standards
- Identify opportunities for process improvements and makes recommendations for change and implementation
- Identify HR-related needs and develop plans to address them in consultation with HR and the Manager.

**SKILLS**:
You will have:

- Knowledge of conference and event planning best practices
- Proven leadership, supervisory and team-building skills
- Excellent verbal and written communication skills
- Strong relationship-building, consultation and interpersonal skills, with a proven commitment to customer service and the ability to work
- collaboratively with various stakeholders at all levels within the institution
- Strategic and critical thinking, creativity, and innovative approach to problem-solving and communication
- Detail-oriented with excellent organizational, time management, problem-solving, critical thinking and decision-making skills
- Highly motivated, positive, energetic and able to work in a dynamic and fast-paced environment
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
- Ability to work well under pressure
- Ability to maintain confidentiality and deal with complex and sensitive situations in a professional, diplomatic and tactful manner
- Demonstrated experience working as part of a team in a diverse and fast-paced dynamic environment.

**QUALIFICATIONS**:

- A diploma in Hospitality Management, Event Management, or related field.
- Minimum of five years or progressively responsible experience in conference and event planning services, including at least three years of supervisory experience

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