Field Server Technician

7 months ago

Quebec City, Canada Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
**Responsibilities**:

- This position requires an on-site presence in Data Center environment.
- Tech will provide technical support to Customer which will include:
Break-fix support for new rack deployment

Incident management support for sustain operations
- Project related support

Any DC related activity as directed by Customer

Some examples: Replace a Network Device. Configure a network device or a server, Perform power cycle, Perform patch management / cabling etc.
- Reporting:

- Tech will assist L3 Tech or Local ZT Services Leadership in generating periodic reports per customer specification
- Participate in failure analysis within Data center environment as directed by Customer Engineering team
- Provide logístical support for Asset Management, DC Floor Plan Audit etc.
- Supports Core, server products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.

**You will be successful in this role if you have**:
**Skills, Experience & Qualifications**:

- Requires a High School degree
- Degree in a computer-related field. Bachelor’s Degree preferred or 3 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
- Preferred Certifications
- CompTIA A+ or equivalent.
- CompTIA Server+ or equivalent.
- MCP/MCSE Certification is a plus
- A+ certification
- Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
- Troubleshooting software and hardware problems
- Knowledge of client specific internal procedures and service delivery requirements.
- Excellent analytical and client communication skills.
- Client and/or governmental clearance may be required.
- Exceptional server hardware knowledge with deep understanding of all component & system type failures.
- Participation in RCA or Failure analysis history.
- Experienced in controlled experiments to determine root cause
- Proven experience in SW and FW tools of various Server OEMs
- Familiarity with Linux and Windows scripting is preferred
- Familiarity with deployment technologies such as WDS, PXE, DHCP & FTP.
- Working knowledge of Windows Server OS & Winpe OS administration.
- Working knowledge of Linux PXE services.
- Attention to detail and accuracy in investigation of issues
- Ability to regularly lift and move server systems that weigh up to 70 LBs
- Bilangual: French and English

LI-BK1

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