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Data Center Technician
4 days ago
Role - Data Center technician (Customer Engineer)
Location - Quebec City, Canada
We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.
**Responsibilities**:
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix
**Qualifications**:
- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)
**Salary**: $60,000.00-$65,000.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
**Experience**:
- Data center technician: 3 years (preferred)
- Troubleshooting hardware: 2 years (preferred)
- Break-fix: 1 year (preferred)
- servers: 1 year (preferred)
- HP/Dell/enovo: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
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