Service Administrator

3 weeks ago

Dartmouth, Canada Johnson Controls Full time

**Job Details**

**Be part of the future**

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

**What we offer**:

- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HAS)
- Life Insurance
- Competitive Retirement Savings Plan
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More

**What you will do**

Working directly with the service and inspection field team, this position will be responsible for the scheduling and optimization of service inspection work, service calls and project work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery, all backlog and upcoming work is scheduled and executed, and all paperwork and reporting is accounted for and provided to back-office files and customer base. This position is critical to our service operations.

**How you will do it**
- Utilize scheduling software and assign service calls and inspections to the optimal technician based on skills, availability of the technician, service contract response time, and criticality of the call and proximity to the customer.
- Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work through problem solving and stratification. Alert management of potential problems resulting from customer or field complaints and work to resolve.
- Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
- Demonstrate the ability to prioritize scheduling backlog in addition to tracking and resolving customer issues. Reassign work as needed to manage customers' expectations making judgments based on current workloads and priorities.
- Monitor Technician activity, reporting and schedules ensuring that customer commitments are met; clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
- Assisting with A/R functions; requesting POs from customers, updating invoices as required, working with sales team to ensure invoicing requirements and met to provide customers accurate and timely invoicing. Assisting A/R with collections.
- Assist technicians with training registration, uniform ordering, office supply ordering, office receiving, service line and reception as required.
- All other duties as assigned.

**What we look for**

**_Required _**
- Multi-tasking ability is a requirement; ability to execute several ongoing tasks at a time, with the ability to follow up on outstanding items without prompting
- 5+ years of direct business to business customer service
- Excellent communication skills; strong written and verbal skills
- Ability to problem solve with independence, confidence and professionalism
- High level of organization
- Fleet scheduler or service coordinator experience required
- Demonstrated Microsoft Office proficiency; specifically strength in Excel
- Ability to learn new software programs
- Teamwork, positivity and ambitious nature required

**_Preferred _**
- College or university preferred
- Experience working in a fast-paced work environment
- Experience with Oracle or web-based systems preferred
- Product knowledge of life safety (fire alarm & sprinkler) equipment preferred

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

**Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.**

The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

**Persons with disabilities **are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvan

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