Manager, Client Services, Communications
2 months ago
We’re hiring
Are you passionate about improving health and healthcare? Are you a bilingual communications leader with a strong client orientation? Do you excel at leading teams to implement strategic communications and marketing plans that deliver results?
**Term**:Permanent, Full-Time
**Reports to**:Director, Communications & Marketing
**Salary Range**:$81,600 - $122,400
**Deadline to apply**:_February 26, 2023, at 8:00am EST_
The Manager, Client Services is a senior member of the Communications and Marketing team and is responsible for leading the client services function and providing strategic communications and advisory services to the organization. The Manager oversees the centralized intake for communications requests and ensures effective planning and distribution among the Client Services team, ensuring a strategic and proactive approach to business partnering - including strong project management. The Manager oversees the development, implementation and evaluation of strategic communications and marketing plans within each of the Business Partners’ portfolios to promote HEC’s programs and initiatives in a way that supports the organization’s goals and objectives.
**Your core responsibilities include**:
- Leads the client services function for all HEC communications and marketing, overseeing the centralized intake of activities with internal clients and assigning work to the Client Services team.
- In collaboration with the Client Services team and other Communications and Marketing colleagues, proactively identifies opportunities for strategic communications and marketing activities.
- Oversees and supports the development, implementation, and evaluation of strategic communications and marketing plans to promote HEC and its programs and initiatives.
- Leads HEC media relations, including proactive media outreach and responsive media requests, as well as collaborating with the Manager, Enterprise and Digital Marketing on media monitoring and thought leadership.
- Supervises direct report(s) and provides overall leadership as a senior member of the Communications and Marketing team.
- Provides strategic communications advice and support to the Senior Director, Communications and Marketing, Manager, Enterprise and Digital Marketing, senior leadership team, and organization-wide colleagues.
**For complete details, please see the **Job Description.**
**Education and experience you will need to have**:
- Bachelor’s degree in communications, marketing, or a related field is required.
- Minimum of five (5) years of progressive experience in a similar function is required, including at least three (3) years in a supervisory/management role, preferably in a healthcare delivery or not-for-profit organization.
- Bilingual in French and English is required (English and French Communication at the Advanced “C” level).
- Advanced computer software skills in Microsoft Office suite and virtual environment are required.
**You will be a great fit for this role if you have**:
- Inclusive leadership style and highly developed people management skills.
- Ability to foster strong internal and external relationships.
- Highly developed interpersonal and problem-solving skills.
- Excellent project management skills including the ability to plan and collaborate with other teams across the organization.
- Highly self-motivated with desire to contribute to the success of a healthcare improvement organization.
- Excellent oral and written communication skills.
- Demonstrated time management skills, well organized and attentive to detail.
**HEC currently offers**:
- Competitive salary with a bilingual bonus (if applicable)
- Full access to our comprehensive benefits package on the 1st day of employment
- Flexible work options
- Summer hours (Office closes at noon on Friday from June to September)
- Holiday break closure in December between Christmas Day and New Year’s Day
- Generous vacation and personal leave plans
- A defined benefit pension plan with the CAAT Pension Plan
- Employee and Family Assistance Programs
- Fitness and Wellness Allowance
- Remote Work/Parking Allowance
- Paid professional association fees
- Educational and development opportunities
- On site (Ottawa) gym and complimentary coffee/tea
- Social activities
- HEC is open to exploring the possibility of secondments and interchanges with other organizations as part of our recruitment process.*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Nous recrutons
Vous avez à cœur l’amélioration de la santé et des services de santé? Vous êtes un ou une leader bilingue en communications, avec une forte orientation client? Diriger des équipes dans la mise en œuvre de plans de communication et de marketing stratégiques et performants est un domaine où vous excellez?
Si vous vous reconnaissez dans cette description, joignez-vous à Excellence en santé Canada (ESC) Notre organisme travai
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