Family Services Coordinator

4 weeks ago

Calgary, Canada Ronald McDonald House Charities Alberta Full time

**Family Services Coordinator**

**Part-Time/Casual**

Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.

We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion this year. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in it’s entirety is 5-7 years.

**Why Choose RMHC Alberta?**

Our team is very passionate about the work they do. In our 2024 employee engagement survey the top responses to what employees like best about working at RMHC Alberta were our mission and the people, including employees, volunteers, and the families we serve.

Here is what some of our employees say about working at RMHC Alberta.
- “It’s an old classic quote ‘Find a job that you love, and you will never work another day in your life again’ and this is truly how I feel. I get to get up every morning and do something I love & I am passionate about and I have a whole team behind me, cheering me on and supporting my efforts.” ~ Megan, RMHC Alberta employee since 2014_

**Your Role**

The Family Services Coordinator will be responsible for, but not limited to, working with all Calgary Ronald McDonald House families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the of the House.

This is a part time position based out of the Calgary Ronald McDonald House, often requiring evenings and weekends. Shifts may include daytime, evening, or weekend work, must be able to commit to 1-2, 4-8 hour shifts a week.

**Your Key Responsibilities**

**Family Support**
- Completing check ins/check outs for incoming/outgoing families and ensuring all House processes and procedures are communicated and adhered to by Families
- Responding to family queries and concerns in an empathetic, family-centered, inclusive, and trauma-informed manner
- Processing room referrals and liaising with hospital staff (social workers, nurses, doctors etc.) and other referring partners and third-party payment agencies.
- Ensure program, common, and food service areas of the House are tidy and well stocked throughout shift
- Communicate the need for any repairs or clean up with Facilities, Housekeeping, and Management teams as needed

**Administration**
- Processing room referrals and liaising with hospital staff (social workers, nurses, doctors etc.) and other referring partners and third-party payment agencies.
- Adhering to all RMHC Alberta Occupational Health & Safety procedures including identifying, responding to, reporting, and recording critical incidents

**Required Qualifications**
- High school diploma
- Strong interpersonal skills; capable of working with people and families with varied backgrounds
- Experience working with children and families is an asset
- Ability to flexibly complete tasks based on priority, problem solve and use critical thinking skills
- Proven experience in proficiently managing programs with excellent service delivery standards
- Must provide a clear criminal record check

**Nice to Haves**
- Some secondary education in a relevant human services field is preferred
- Work experience in a relevant human services field is an asset
- Strong ability to communicate verbally and written (English is the business language), additional language skills are an asset
- Standard First Aid CPR-C and AED certification
- Valid WHMIS Certificate

**What we Offer**
- Competitive wage
- Employee Assistance Program
- Social events
- Opportunity to participate in various committees
- A culture built on our values

**Our Vision**

A world where every family has what they need to ensure the best health outcomes for their children.

**Our Mission**

We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

**Our Values**
- We lead with compassion
- We are deeply respectful
- We act with integrity
- We are firmly committed

Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion

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