Bilingual Inbound Support Representative

3 weeks ago

Toronto, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

**About the role**

**What you'll do here**:

- ** Inquiry Resolution**: Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests. Ensure that each interaction leaves clients feeling supported and valued.
- ** Administrative Duties**: Accurately process client requests, updates, and changes related to group benefits plans. Maintain detailed and organized records of all interactions and transactions, ensuring compliance with company policies and procedures.
- ** Bilingual Support**: Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
- ** Collaboration**: Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving. Contribute to a positive and cohesive team environment.
- ** Continuous Improvement**: Identify opportunities for process optimization and improvements within the group benefits administration function. Proactively suggest enhancements that can enhance the overall client experience.
- ** Compliance**: Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with Intact's policies.

**What you bring to the table**:

- ** Experience**: Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
- ** Bilingualism**: Proficiency in both English and French is an asset, enabling effective communication with clients across Canada.
- ** Group Benefits Knowledge**: Familiarity with group benefits products, services, and terminology is preferred. A solid understanding of insurance concepts, particularly in the group benefits context, is advantageous.
- ** Communication Skills**: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- ** Organizational Skills**: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
- ** Problem-Solving**: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
- ** Team Player**: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qu

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