Customer Service Assistant

1 month ago


Calgary, Canada Hotel Arts Calgary Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. If you are passionate about helping others and possess strong sales skills, we encourage you to apply.

**Responsibilities**
- Provide accurate information about products and services while identifying customer needs.
- Assist customers with order processing, returns, and exchanges.
- Utilize data entry skills to maintain accurate customer records and update account information.
- Analyze customer feedback to improve service delivery and enhance customer satisfaction.
- Collaborate with team members to resolve issues and improve overall service quality.
- Maintain a high level of phone etiquette while communicating clearly in both English and Spanish (or other languages as applicable).

**Experience**
- Previous experience in customer service or sales is preferred but not required.
- Bilingual or multilingual capabilities are highly desirable, particularly in English and Spanish.
- Strong communication skills with the ability to engage effectively with diverse customers.
- Proficiency in data entry and familiarity with CRM software is a plus.
- A positive attitude, problem-solving skills, and the ability to work well under pressure are essential for success in this role.

Join us in delivering outstanding service that makes a difference

Pay: $31.00-$33.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Paid time off

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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