Customer Service Assistant

2 months ago


Calgary, Canada R & L Courier Full time

**Job Summary**

**Responsibilities**
- Assist customers with order placement, tracking, and returns
- Perform data entry to update customer records and maintain accurate information
- Utilize phone etiquette to handle inbound and outbound calls professionally
- Resolve customer complaints promptly and professionally
- Collaborate with the sales team to meet customer needs effectively
- Handle some light bookkeeping which includes Quickbooks data entry, invoicing and collections.

**Experience**
- Fluent in English
- Proven experience in a customer service role
- Strong communication skills and the ability to interact with diverse customers
- Excellent problem-solving abilities
- Bookkeeping and Data Entry experience

Join our team as a Customer Service Representative and be part of a dynamic environment where your skills will be valued, and you can make a difference in the customer experience.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Work Location: In person



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