Patient Experience Coordinator

2 weeks ago

Stouffville, Canada The Rehab Grid Physiotherapy and Sports Performance Full time

Are you a friendly and organized individual who thrives in a dynamic healthcare environment? Do you have excellent communication skills and a passion for providing exceptional customer service? If so, we have an exciting opportunity for you to join the Rehab Grid team as a Patient Experience Coordinator.

**About Us**:
The Rehab Grid is a multidisciplinary rehab clinic dedicated to helping our patients recover from injuries, improve their physical well-being, and enhance their overall quality of life. Our team of experienced physiotherapists, massage therapists, chiropractors, and admin staff work collaboratively to deliver personalized care and effective treatment plans.

**Job Title: Patient Experience Coordinator**

**Location: 5892 Main St. Stouffville, ON**

**Responsibilities**:

- Warmly Greet and Assist Patients:_ You will be the first point of contact for patients visiting our clinic. Greet them with a friendly and welcoming demeanor, ensuring they feel comfortable and supported throughout their visit.
- Appointment Scheduling:_ Efficiently manage appointment bookings, rescheduling, and cancellations. Work with practitioners to optimize scheduling and minimize wait times.
- Patient Records Management: _Maintain accurate and confidential patient records, ensuring all information is updated and organized properly in our electronic health records (EHR) system.
- Billing and Payments:_ Handle patient payments, process insurance claims, and assist with billing-related inquiries.
- Maintain Reception Area:_ Keep the reception area clean, organized, and presentable.
- Support Clinic Operations:_ Collaborate with the clinic team to ensure smooth daily operations and support other administrative tasks as needed.

**Requirements**:

- Excellent Communication Skills:_ Strong verbal and written communication abilities are essential for this role. Fluency in English is required.
- Customer Service Oriented:_ A friendly and patient-centric attitude is a must. Previous experience in customer service or a healthcare setting is advantageous.
- Organized and Detail-Oriented:_ The ability to multitask, prioritize tasks, and maintain attention to detail is crucial in this role.
- Technology Proficient:_ Comfortable using computer systems, electronic health records (EHR), and basic office software.
- Professionalism:_ Demonstrate professionalism, empathy, and confidentiality when dealing with patients and their sensitive information.
- Availability:_ Monday, Wednesday and Friday with some Saturdays as needed.
- Preferred Qualifications:_ While not required, experience in a similar receptionist or administrative role within a healthcare environment is a plus.
- Eligibility to Work:_ Applicants must be legally entitled to work in Canada

**How to Apply**:
Join our team at The Rehab Grid and contribute to making a positive impact on the lives of our patients. We look forward to welcoming you onboard

**Job Type**: Part-time
Part-time hours: 15-20 per week

**Salary**: From $20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

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