Front Line Advisor

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:08/03/2023
**Req ID**: 33209
**Faculty/Division**: University College
**Department**: Ofc of the Registrar
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00055194

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacyof innovation and discovery that has changed the way we think about the world.

**Your opportunity**:
**Your responsibilities will include**:

- Acting as the first point of contact for general enquiries
- Resolving issues within the scope of the role and escalating problems as required
- Screening and making referrals to academic advising and learning skills programs and other resources or services
- Scheduling appointments for prospective students, applicants, and current students to address individual needs
- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
- Tracking and maintaining a calendar of events
- Maintaining information on digital platforms
- Providing basic support and general referrals to individuals in distress

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two (2) years of experience acting as the first point of contact in as fast-paced post-secondary education environment.
- Experience maintaining filing systems.
- Experience with student information systems (e.g. ROSI)
- Experience with University and Faculty of Arts & Science procedures, regulations and program offerings.
- Must have excellent oral and written communication, analytical, problem-solving, critical thinking, and interpersonal skills.
- Ability to exercise tact, judgement and diplomacy, especially when dealing with confidential information or complaints.
- Requires accuracy and ability to attend to detail, strong organizational skills, and initiative.
- Ability to handle multiple inquiries simultaneously, as well as prioritize work under pressure to meet deadlines.
- Ability to assess the needs of a busy front-line advising office effectively and know when consultation or referral is appropriate.
- Ability to triage and assess student inquiries, determining when a referral to academic/financial advisors is necessary.

**Assets (Nonessential)**:

- Knowledge of University College, its student population, and its academic programs.

**To be successful in this role you will be**:

- Approachable
- Communicator
- Efficient
- Multi-tasker
- Possess a positive attitude
- Problem solver
- Resourceful
- Team player

**Closing Date**: 08/14/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Registrarial Services

**Lived Experience Statement**

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

This is a one-year term position.

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