Full Time Front Line Supervisor

9 months ago

Toronto, Canada The Salvation Army Full time

The position of Front Line Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of New Hope Leslieville.

**KEY RESPONSIBILITIES**:
**Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.**
- Schedule, conduct and document supervision.
- Complete monthly schedule
- Conduct Performance Reviews and Evaluations.
- Chair team meetings.
- Provide back-up support to these positions and their functions as required.

**Oversee the day-to-day operation of the Shelter.**
- Ensure clients receive proper client care while relating to the Front-Line Workers and Environmental Services
- Ensure the Triage process is completed for new admissions to the shelter.
- Provide direct consultation, referral, and supportive case management to clients.
- Participate in weekly CTI Meetings, and Incident and Complaint Review Meetings
- Review all Incident Reports, making any follow-up and put necessary notations on client’s file as needed.
- Assist with monitoring the disciplinary/penalty assessments imposed on clients.
- To oversee the monthly Resident meetings.
- Read logbooks daily and make the necessary follow-ups.
- Liaise with hospitals and other community service agencies to coordinate discharges to the shelter.
- Participate in the development, planning and coordination of all programming activities and special events in conjunction with the Director.
- To assist the Director with community and city complaints.
- Provide back-up support and make decisions in the absence of the Assistant Director or Property Manager

**Provide leadership, supervision, coaching and mentoring to the New Hope Leslieville Frontline Workers following Employment Standards and payroll procedures.**
- Support team in providing system in implementation of enhanced case management model utilizing Housing First, The Outcomes Star and Critical Time Intervention.
- Schedule, conduct and document supervision.
- Conduct performance reviews and evaluations.
- Chair Team and Client Review meetings.
- Ensure supervision is provided to meet expectations of service delivery.
- Ensure that individualized support plans/service agreements are developed and provided for clients to promote personal development, responsibility and community relationships through a recovery focused and participant-directed approach to treatment.
- Support staff in use of The Outcomes Star and corresponding case plans
- Ensure spiritual and religious care is available to clients and staff.
- Ensure program and agency documentation is maintained as per policies.
- Conduct case conference and other meetings, ensure minutes are recorded and circulated to team members.
- Keep up-to-date strategic job descriptions and to plan goals, mentor and assess the performance of staff and others (counsellors, funded placements, etc.) in accordance with TSA procedures as appropriate. Some specifics:

- Work with Shelter Manager to hire, orient, train, evaluate, recognize, discipline and terminate staff in concert with Territorial Standards and in conjunction with the Program Services Director.
- Provide support and direction for staff in assessment, developing individual support plans, consultation, referral and supportive counseling to individuals.
- Develop and monitor after hours and on call support.
- Ensure staff are trained on all legislative requirements, human resources processes and mental health/concurrent disorders and housing support as required.
- Schedule, conduct and document supervision. Provide or ensure clinical work supervision is provided to staff and follow up workers to meet expectations of service delivery.
- Conduct performance reviews and evaluations.
- Recruit, select and train new staff as necessary. Ensure staff are trained in accordance with established policies and procedures.

**To assist the Director and Assistant Director with the administration of the Shelter.**
- Work with the Director and Assistant Director in ensuring the Shelter is in compliance and meeting the standards for the Quality Assurance and Accreditation.
- Attend Committee and Agency meetings as directed.
- Assist in the development and implementation of Shelter Policies and Procedures and participate in the Policy Committee
- Document and submit monthly SAMIS statistics
- Conduct tours of building for groups or individuals as requested.
- On call duties as per schedule.

**To assist with the Assistant Director with the Finances of the Shelter**
- Prepare and submit hours of work bi-weekly for payroll submission.

**To assist the Director with the Human Resources of the Shelter**
- Assist with staff recruitment and orientation.
- Conduct reference checks.
- Organize and assist with staff training in accordance with established policies and procedures.
- To participate in Labour Manag

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